Shift Manager

AES Restaurant Group•Lakeland, FL

19d

About The Position

AES Restaurant Group, LLC is an Arby’s franchisee based in Northern Indiana, operating restaurants across 344 locations in 20 states. The company describes its values through “Attitude Equals Success.” The Shift Manager oversees restaurant operations and directs team members during assigned shifts to ensure outstanding service and guest satisfaction. The position has full accountability for restaurant operations during shifts when management is not present. The Shift Manager works with the General Manager and Assistant Manager to achieve goals in restaurant operations, guest satisfaction, customer service, speed of service, quality control, workplace safety, and financial results. AES offers part-time shifts, health insurance, PTO, and an Employee Rewards & Recognition Program.

Requirements

Must have a reliable vehicle and valid driver’s license.
Must be ServSafe certified or capable of obtaining certification.
Ability to work in warm and cold temperatures.
Ability to stand for 8–10 hours.
Ability to lift up to 50 lbs.
Ability to climb ladders for general maintenance.
Ability to bend, squat, twist, pull, and reach.
Ability to communicate with and treat others respectfully.
Coaching and developing others.
Emotional resilience and patience.
Leadership ability.
Ability to work in a fast-paced environment and think on one’s feet.
High standards of integrity and customer satisfaction.
P&L management, operations management, restaurant management, and management of food and labor costs.

Responsibilities

Oversee restaurant operations and direct team members during assigned shifts.
Ensure team members provide outstanding service and satisfy guests.
Assist management with training and coaching team members.
Use AES systems and tools to run the restaurant across shifts, including the Systems Board and RTI Task Lists.
Implement restaurant controls, particularly cash and inventory controls.
Set and meet restaurant goals for service, operations, and financial results.
Work with the General Manager and Assistant Manager to achieve high performance in restaurant operations, guest satisfaction, customer service, speed of service, quality control, and workplace safety.
Follow government regulations, employment law, food safety requirements, and operations policies.
Implement accounting controls.