Shift Manager (03013) - 14 Heathwood Drive

Domino's Franchise•Windham, ME

1d•Onsite

About The Position

Domino’s Pizza is hiring Shift Managers as the first step in its management program. Shift Managers are responsible for opening or closing the store and ensuring it operates at a high level throughout their shift. They oversee shift operations, set an example for the crew, and follow company policies and procedures. The role includes cost, inventory, and cash control; customer relations; food and paperwork management; maintaining store standards and cleanliness; and supporting profitability and marketing. Training and orientation are provided on the job. The position also involves general store-team duties such as taking and processing telephone and in-person orders, handling customer information responsibly, executing credit transactions, preparing products and ingredients, stocking supplies, taking inventory, completing paperwork, operating and cleaning equipment, and assisting teammates. Team members may also be assigned delivery duties, which require a valid driver’s license and access to an insured vehicle. Work involves standing and walking for much of the shift, handling products and supplies weighing up to 50 pounds, and reaching, bending, carrying, pushing, and occasionally climbing stairs or ladders. Conditions include hot oven surfaces, cold storage areas, food odors, cornmeal dust, cramped spaces, moving equipment, and variable weather during outside tasks or deliveries.

Requirements

Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, written, and telephone communication skills to take and process orders.
Ability to comprehend and give correct written instructions and communicate with customers and coworkers in person and by phone.
Motor coordination and eye-hand coordination to make precise movements rapidly and accurately.
Ability to enter orders using a computer keyboard or touchscreen.
Ability to memorize recipes and portion amounts and/or follow detailed job aids.
Ability to direct activities, perform repetitive tasks, work independently and with others, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
For delivery duties: valid driver’s license with a safe driving record meeting company standards, and access to an insured vehicle that can be used for delivery.
Ability to navigate adverse terrain, including multi-story buildings, private homes, and delivery sites, while carrying product.
Ability to lift and handle cases weighing up to 50 pounds and perform the physical activities described for the role.

Responsibilities

Take responsibility for all activities during the shift, including cost, inventory, and cash controls and customer relations.
Open or close the store and help ensure it operates at a high level throughout the day.
Set an example for the crew and follow all policies and procedures, while expecting the same from team members.
Manage paperwork, food, schedules, store image and standards, customer service, attendance, cleanliness, marketing, and profitability.
Receive and process telephone and in-person orders; handle sensitive customer information responsibly and execute credit transactions.
Provide positive and professional customer service in person and by phone.
Work as part of a team, arrive on time, support other workstations, and complete closing duties, including cleaning.
Operate equipment and clean the equipment and facility daily.
Prepare quality products and ingredients, stock supplies, take inventory, and complete associated paperwork.
Perform assigned workstation duties and other assigned tasks.
When assigned delivery duties, deliver pizzas within the designated area and deliver flyers and door hangers.