Customer Service Rep(02601) - 14 Alpine Drive

Domino's Franchise•Batesville, IN

About The Position

The Customer Service Representative works as part of a Domino’s Pizza store team to provide customer service and help prepare and process orders. The role includes receiving telephone orders, communicating with customers in person and over the phone, entering orders, preparing products, and supporting daily store operations. On-the-job orientation and training are provided. The position may suit someone seeking part-time or full-time work, and the posting notes opportunities for advancement into management and other roles.

Requirements

  • Must be at least 16 years of age.
  • Ability to understand and give correct written instructions.
  • Ability to communicate verbally with customers and coworkers to process orders over the phone and in person.
  • Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
  • Ability to make correct monetary change.
  • Verbal, writing, and telephone skills to take and process orders.
  • Eye-hand coordination and the ability to make precise movements rapidly and accurately.
  • Ability to enter orders using a computer keyboard or touch screen.
  • Ability to direct activities, perform repetitive tasks, work independently and with others, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
  • Ability to perform the physical tasks described, including standing, walking, lifting, carrying, pushing or pulling trays, climbing stairs or a ladder occasionally, bending, crouching, reaching, and sustained hand use.
  • Ability to lift and handle deliveries weighing up to 50 pounds.

Responsibilities

  • Operate store equipment.
  • Stock ingredients from the delivery area to storage, work areas, and the walk-in cooler.
  • Prepare products.
  • Receive and process telephone orders and communicate with customers and coworkers in person and by phone.
  • Take inventory and complete associated paperwork.
  • Clean equipment and the facility approximately daily.
  • Unload and move product deliveries using a hand truck, and stock supplies.
  • Perform other store team-member tasks, including removing trash and completing outside tasks as needed.
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