Customer Service Rep(01147) - 4038 Alpine Ave

Domino's Franchise•Comstock Park, MI

2d•Onsite

About The Position

Domino’s Customer Service Representatives provide friendly service while taking and processing orders, addressing customer concerns, handling cash, and preparing high-quality pizzas. The role includes food preparation, portion control, food safety, stocking, inventory, cleaning, and operating store equipment. Team members receive in-store training and support, and the position may provide opportunities to advance into management or franchise ownership. The work involves communicating with customers and coworkers in person and by phone, using a computer keyboard or touchscreen to enter orders, and completing tasks accurately and quickly. Work takes place in a restaurant environment with varying temperatures, food odors, cornmeal dust, hot surfaces and tools, sharp edges, and moving mechanical parts. Some duties take place outdoors in varying weather. The role requires frequent standing, reaching, and hand use; short-distance walking; occasional lifting and carrying supplies; and some pushing, pulling, climbing, bending, and crouching. Deliveries may include items weighing up to 50 pounds.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and coworkers to process orders in person and by phone.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
Ability to enter orders using a computer keyboard or touchscreen.
Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to stand for most tasks and walk short distances.
Ability to lift delivery cases weighing up to 50 pounds and handle other supplies described in the job duties.
Ability to push or pull trays on dollies, occasionally climb stairs or a ladder, and bend or crouch as needed.
Near- and mid-range vision, depth perception, and ability to distinguish hot from cold surfaces.
Ability to talk and hear on the telephone.
Frequent reaching and continuous hand use; shaping pizza dough requires frequent, forceful use of forearms and wrists.

Responsibilities

Demonstrate a friendly, positive attitude and provide customer service.
Take orders over the phone and in person; receive and process telephone orders.
Address customer concerns.
Handle cash and make correct monetary change.
Upsell products.
Prepare Domino’s pizzas and other products.
Maintain food and portion control, hygiene, and food safety.
Stock ingredients and supplies from the delivery area to storage and work areas, including the walk-in cooler.
Prepare products and food ingredients.
Take inventory and complete associated paperwork.
Operate store equipment.
Clean equipment and the facility, including general cleaning duties.
Communicate with customers and coworkers to process orders.
Unload and move deliveries using a hand truck and stock items on shelves.
Perform outside tasks such as removing trash, and complete occasional maintenance or sign-related tasks.