Shift Manager

AES Restaurant Group•La Porte, IN

14d

About The Position

AES Restaurant Group, LLC, a franchisee of Arby’s operating restaurants across 344 locations in 20 states, is hiring a Shift Manager. The role ensures outstanding service and guest satisfaction by overseeing restaurant operations and directing team members during assigned shifts. The Shift Manager has full accountability for restaurant operations during shifts when management is not present and works with the General and Assistant Manager to achieve strong operational, guest satisfaction, service, and financial results.

Requirements

Must have a reliable vehicle and a valid driver’s license.
Must be ServSafe certified or capable of obtaining certification.
Ability to work in warm and cold temperatures.
Ability to stand for 8–10 hours.
Ability to lift up to 50 pounds.
Ability to climb ladders for general maintenance.
Ability to bend, squat, twist, pull, and reach.
Ability to treat and communicate with others respectfully.
Ability to coach and develop others.
Emotional resilience and patience.
Leadership skills.
Ability to work in a fast-paced environment and think on your feet.
High standards of integrity and customer satisfaction.
P&L management, operations management, restaurant management, and food and labor cost management capabilities.

Responsibilities

Ensure team members provide outstanding service and satisfy guests.
Assist management with training and coaching team members.
Use AES systems and tools to run the restaurant across all shifts, including the Systems Board and RTI Task Lists.
Implement restaurant controls, especially for cash and inventory.
Set and meet restaurant goals for service, operations, and financial results.
Work with the General and Assistant Manager to achieve high performance in restaurant operations, guest satisfaction, customer service, speed of service, quality control, and workplace safety.
Follow government regulations, employment law, food safety requirements, and operations policies.
Implement accounting controls.