Shift Manager (03021) - 42 Elm St

Domino's Franchise•Waterville, ME

About The Position

Domino’s Pizza is hiring Shift Managers as the first step in its Management Program. Shift Managers are responsible for opening or closing the store and ensuring it operates at a high level throughout the shift. They oversee all activity during their shift, including cost, inventory and cash controls, customer relations, paperwork, food management, scheduling, store cleanliness, marketing and profitability. They are expected to set an example, follow company policies and procedures, and uphold store standards. The role also includes processing telephone and in-person orders, handling customer information responsibly, executing credit transactions, providing professional customer service, supporting teammates and completing closing duties. Shift Managers may perform general store-team tasks such as preparing food and ingredients, stocking supplies, taking inventory, operating and cleaning equipment, and completing associated paperwork. The posting describes the role as an opportunity to advance to assistant manager, general manager, franchisee or corporate operations. On-the-job orientation and training are provided. Work involves standing and walking for much of the shift, handling supplies, reaching and bending, and may include exposure to hot equipment, coolers, food odors, dust, sharp edges, moving parts and varying weather. The posting also includes delivery-related duties and requirements, such as delivering orders within a designated area, having a valid driver’s license and safe driving record, and access to an insured vehicle.

Requirements

Ability to add, subtract, multiply and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, written and telephone skills to take and process orders.
Ability to understand and give correct written instructions.
Ability to communicate with customers and coworkers in person and by phone.
Motor coordination and eye-hand coordination to make precise movements rapidly and accurately.
Ability to enter orders using a computer keyboard or touchscreen.
Ability to memorize recipes and portion amounts or follow detailed job aids.
Ability to direct activities, perform repetitive tasks, work independently and with others, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
For delivery duties: valid driver’s license with a safe driving record meeting company standards.
For delivery duties: access to an insured vehicle that can be used for delivery.

Responsibilities

Be responsible for everything that happens during the shift, including cost controls, inventory control, cash control and customer relations.
Open or close the store and ensure it operates at the expected level.
Set an example for the crew and follow company policies, procedures and standards.
Manage paperwork, food, schedules, store image, cleanliness, attendance, marketing and profitability.
Receive and process telephone orders and handle sensitive customer information responsibly.
Execute credit transactions and provide positive, professional customer service in person and by phone.
Work as part of a team, support other workstations and complete closing duties, including cleaning.
Operate and clean equipment and the facility.
Prepare ingredients and products, make quality products and perform assigned workstation duties.
Stock ingredients and supplies from delivery areas to storage, work areas and the walk-in cooler.
Take inventory and complete associated paperwork.
Enter orders using a computer keyboard or touchscreen and make correct monetary change.
Deliver pizzas and other products within the designated delivery area when performing delivery duties.
Deliver flyers and door hangers.