Shift Manager

AES Restaurant Group•Alma, MI

19d

About The Position

AES Restaurant Group, LLC, a franchisee of Arby’s, is hiring a Shift Manager to oversee restaurant operations and direct team members during assigned shifts. The Shift Manager ensures outstanding service and guest satisfaction and has full accountability for restaurant operations when management is not present. The role works with the General Manager and Assistant Manager to achieve strong restaurant operations, guest satisfaction, customer service, speed of service, quality control, workplace safety, and financial results. The position uses AES systems and tools, including the Systems Board and RTI Task Lists, and follows government regulations, employment law, food safety requirements, operations policies, and accounting controls. AES describes itself as goal-oriented and offers opportunities to develop skills.

Requirements

Must have a reliable vehicle and valid driver’s license.
Must be ServSafe certified or capable of obtaining certification.
Ability to work in warm and cold temperatures.
Ability to stand for 8–10 hours.
Ability to lift up to 50 pounds.
Ability to climb ladders for general maintenance.
Ability to bend, squat, twist, pull, and reach.
Ability to communicate respectfully and treat others with respect.
Coaching and developing others.
Emotional resilience and patience.
Leadership skills.
Ability to work in a fast-paced environment and think on one’s feet.
High standards of integrity and customer satisfaction.
P&L management, operations management, restaurant management, and managing food and labor costs.

Responsibilities

Oversee restaurant operations and direct team members during assigned shifts.
Ensure team members provide outstanding service and satisfy guests.
Assist management with training and coaching team members.
Use AES systems to run the restaurant across all shifts.
Implement restaurant controls, especially cash and inventory controls.
Set and meet restaurant goals for service, operations, and financial results.
Work with the General Manager and Assistant Manager to achieve high performance in restaurant operations, guest satisfaction, customer service, speed of service, quality control, and workplace safety.
Use systems and tools, including the Systems Board and RTI Task Lists.
Follow government regulations, employment law, food safety requirements, and operations policies, and implement accounting controls.