Shift Manager - Vista Way

Super Star Car Wash•Vista, CA

1d•Onsite

About The Position

Super Star Car Wash is an industry-leading provider of car wash, detail, and lubrication services across Arizona, California, Texas, and Colorado. Shift Managers are operational leaders accountable for daily business execution, onsite culture, team performance, safety, service delivery, and the guest experience. The role offers hands-on leadership experience and a pathway into higher-level operational leadership. Managers rotate through defined areas of responsibility to develop leadership, business, and operational skills. The role includes managing staffing, business flow, safety, and service standards; serving as Manager-on-Duty; addressing guest and team issues; ensuring effective shift transitions; and completing opening and closing procedures. Shift Managers coach and develop team members, support training, uphold company values and policies, address safety risks, and maintain brand and cleanliness standards. Rotational focus areas include people and staffing leadership, sales and training leadership, and operations and tunnel leadership. The position involves prolonged standing and walking, manual tasks and equipment operation, and stamina throughout the shift. Employees must be comfortable working outdoors in all weather conditions.

Requirements

At least 18 years of age.
High school diploma or GED.
Minimum 1 year of supervisory or leadership experience.
Demonstrated ability to lead teams, make decisions, and drive results.
High integrity and professionalism.
Strong communication and problem-solving skills.
Ability to motivate, coach, and hold others accountable.
Comfort working outdoors in all weather conditions.
Energy, adaptability, and a hands-on leadership style.

Nice To Haves

Retail, hospitality, or car wash experience preferred.

Responsibilities

Own daily shift execution, including staffing, business flow, safety, and service standards.
Serve as Manager-on-Duty and resolve guest and team issues with confidence and discretion.
Ensure smooth shift transitions through clear communication and follow-through.
Execute opening and closing procedures and maintain operational readiness.
Lead, coach, and hold team members accountable to operational standards.
Provide hands-on coaching, recognize team members, support training completion, and promote engagement and accountability.
Model company values and enforce policies and procedures.
Identify safety risks proactively and address issues immediately.
Ensure consistent execution of brand and cleanliness standards.
Support scheduling, onboarding, attendance tracking, performance documentation, and training compliance as part of people and staffing leadership.
Lead team training, coach sales behaviors, support certifications, and identify development gaps.
Oversee site cleanliness, equipment readiness, preventive maintenance coordination, and lot organization.