Shift Manager

AES Restaurant Group•Elkhart, IN

14d

About The Position

AES Restaurant Group, LLC, a Northern Indiana-based Arby’s franchisee operating restaurants across 344 locations in 20 states, is hiring a Shift Manager. The role oversees restaurant operations and directs team members during assigned shifts to deliver outstanding service and guest satisfaction. The Shift Manager has full accountability for restaurant operations when other management is not present and works with the General and Assistant Managers to achieve restaurant goals. The position involves supporting team training and coaching, using AES systems and tools to run the restaurant, and implementing restaurant controls, particularly for cash and inventory. The Shift Manager helps achieve strong results in restaurant operations, guest satisfaction, customer service, speed of service, quality control, and workplace safety, while complying with government regulations, employment law, food safety requirements, operations policies, and accounting controls. AES describes itself as goal-oriented and offers an opportunity to develop skills. The company states that it offers part-time shifts, health insurance, PTO, and an employee rewards and recognition program. The role requires a reliable vehicle and valid driver’s license, and ServSafe certification or the ability to obtain it. Physical demands include working in warm and cold temperatures, standing for 8–10 hours, lifting up to 50 pounds, climbing ladders for general maintenance, and bending, squatting, twisting, pulling, and reaching.

Requirements

Must have a reliable vehicle and a valid driver’s license.
Must be ServSafe certified or capable of obtaining certification.
Ability to work in warm and cold temperatures.
Ability to stand for 8–10 hours.
Ability to lift up to 50 pounds.
Ability to climb ladders for general maintenance.
Ability to bend, squat, twist, pull, and reach.
Ability to work in a fast-paced environment and think on one’s feet.
Ability to communicate respectfully and treat others with respect.
Coaching and developing others.
Emotional resilience and patience.
Leadership.
High standards of integrity and customer satisfaction.
P&L management, operations management, restaurant management, and managing food and labor costs.

Responsibilities

Oversee restaurant operations and direct team members during assigned shifts.
Ensure team members provide outstanding service and satisfy guests.
Assist management with training and coaching team members.
Use AES systems and tools, including the Systems Board and RTI Task Lists, to run the restaurant across shifts.
Take full accountability for restaurant operations during shifts when management is not present.
Implement restaurant controls, particularly cash and inventory controls.
Work with the General and Assistant Managers to achieve restaurant goals for operations, guest satisfaction, customer service, speed of service, quality control, and workplace safety.
Follow government regulations, employment law, food safety and operations policies, and implement accounting controls.
Set and meet restaurant goals for service, operations, and financial results.