Shift Manager | Doc Crow's Louisville

Schulte Hospitality Group•Louisville, KY

22d

About The Position

Schulte Hospitality Group is seeking a service-oriented Front of House Manager for Doc Crow’s. The role oversees the restaurant’s day-to-day and dining room operations, supports the General Manager with personnel matters, and helps maintain high standards for guest service, food quality, cleanliness, safety, and operational performance. The manager works with other management personnel on marketing and special events and helps control labor, inventory, and operating costs. The position requires strong communication and leadership skills, the ability to manage in a diverse environment, and a focus on guest and team member satisfaction. Flexible hours and shifts are required.

Requirements

A college degree is preferred; alternatively, 2–3 years in a related position with experience and/or training, or an equivalent combination of education and experience.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence or emails, and procedure manuals in a timely manner.
Ability to present information effectively and respond to questions from managers, committees, suppliers, members, and employees.
Strong communication and leadership skills.
Ability to manage in a diverse environment with a focus on food quality and customer satisfaction.
Ability to communicate effectively verbally.
Team-oriented approach.
Ability to exceed the expectations of guests and team members.
Ability to multitask.
Ability to work flexible hours and shifts.
Knowledge of alcohol-serving practices and standards.

Nice To Haves

Bachelor’s or associate degree in Hotel/Restaurant Management.

Responsibilities

Oversee and manage day-to-day restaurant operations and make appropriate operational decisions.
Assist the General Manager with hiring, training, coaching, recruiting, discipline, and performance reviews; communicate pay-increase and vacation requests for approval.
Maintain high standards of sanitation, cleanliness, and safety throughout the restaurant.
Control staffing costs and labor through scheduling based on business levels, and enforce punctuality and company policies and procedures.
Enforce or develop service standards to increase sales and minimize beverage, supply, utility, and labor costs.
Maintain inventory of plate ware, glassware, and small wares, and communicate ordering needs to the General Manager.
Collaborate with management personnel on marketing, advertising, and special restaurant functions.
Oversee dining room operations, including scheduling and managing staff, ordering front-of-house supplies, and supervising dining room and bar service.
Ensure consistent restaurant quality and presentation.
Maintain restaurant ambiance, including lighting, background music, linen service, glassware, dinnerware, utensil quality and placement, food presentation, and service.
Inspect service-related stations regularly to ensure quality and safety.
Maintain positive guest experiences; communicate and document guest recovery actions and incidents for the General Manager and use them to improve training.
Investigate and resolve complaints about food quality or service.
Exercise portion control for items served.
Ensure proper equipment and facility maintenance.
Enforce policies and procedures that support and measure food and service quality.
Adhere to company appearance standards, health codes, workplace safety practices, personal hygiene requirements, productivity expectations, and work ethic standards.
Perform other duties as assigned.

Benefits

Daily Pay (access to earned pay daily).
Free telemedicine and virtual mental health care access for all associates starting on day one.
Multiple health insurance options.
Life insurance options.
401(k) plan with company match.
Paid time off for eligible associates in accordance with company policy.
Holiday pay.
Pet insurance.
Employee Assistance Program.
Schulte Savings Marketplace discounts on event tickets, electronics, gym memberships, and more.