Shift Manager - Security

Casino and•Baton Rouge, LA

9h•Onsite

About The Position

The Shift Manager - Security is responsible for ensuring consistent high-quality service to all team members and guests, setting and maintaining guest service standards, and ensuring team members perform those standards to achieve a favorable gaming experience. This role manages the overall performance of the security and transportation departments to ensure the protection and safety of team members, guests, and casino assets. The Shift Manager also guides other departments in planning, recommending, and implementing security programs, and develops and implements procedures for denying entry to the gaming floor to underage, intoxicated, or disassociated persons. Additionally, this role develops and manages the departmental budget, monitors staffing levels for budgetary compliance, completes government reporting, and manages escalated guest service issues appropriately. A key aspect of this role involves understanding guest alcohol limitations and company policies regarding these limitations, and communicating pertinent information to senior staff, surveillance, or other necessary team members. Responsibilities also include interviewing, hiring, training, planning, assigning, directing work, appraising performance, rewarding and disciplining team members, addressing complaints, and resolving problems. The position requires meeting attendance guidelines and adhering to departmental and company policies, ensuring guest satisfaction, following lawful directions, upholding confidentiality, and interacting positively with others to influence team member morale. The role requires a flexible schedule, including late nights, weekends, and holidays, with potential for shift changes.

Requirements

Speech and Vision abilities are required.
Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.

Nice To Haves

Occasional: standing, walking, and lifting up to 50 pounds
Frequent: sitting, kneeling, reaching, pulling, pushing, and with repetitive movement of fingers, legs, arms, and hands

Responsibilities

Ensure consistent high-quality service to all team members and guests.
Set and maintain guest service standards and ensure team members perform those standards.
Manage overall performance of security and transportation departments to ensure protection and safety of team members, guests, and casino assets.
Guide other departments in planning, recommending, and implementing security programs.
Develop and implement procedures for denying entry to the gaming floor to underage, intoxicated, or disassociated persons.
Develop and manage the departmental budget, including capital expenditures.
Monitor staffing levels to ensure budgetary compliance.
Complete all government reporting.
Manage escalated guest service issues appropriately and discreetly.
Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.
Communicate pertinent information to senior staff, surveillance, or other necessary team members.
Interviewing, hiring, and training team members.
Planning, assigning, and directing work.
Appraising performance.
Rewarding and disciplining team members.
Addressing complaints and resolving problems.
Meet attendance guidelines and adhere to departmental and company policies.
Ensure satisfaction to guests.
Follow lawful directions from supervisors.
Uphold the company’s non-disclosure and confidentiality policies and agreements.
Interact well with others and be a positive influence on team member morale.