Security Shift Manager Full-Time

Churchill Downs Incorporated•Oxford, ME

10d•Onsite

About The Position

Oxford Casino Hotel, part of Churchill Downs Incorporated, is seeking a Security Shift Manager to oversee the shift operation of the Security department. This role is responsible for the safety, security, and assistance of team members, guests, and company assets during their assigned shift. The Security Shift Manager will monitor security personnel, ensure compliance with policies, schedule and evaluate staff, and handle disciplinary actions. All Security Officers report to the Security Shift Manager, who in turn reports to the Security Manager. Candidates must be 21 years of age and eligible for Maine Gaming Commission licensing. The role requires demonstrated security enforcement ability, investigative skills, and effective written and verbal communication.

Requirements

Previous Security Officer experience required.
Must have a complete understanding of the gaming laws, state regulations, internal controls, departmental policies and procedures.
Must have strong report writing skills.
Ability to deescalate conflict and provide conflict resolution.
Must be 21 years of age.
Must be able to obtain and maintain appropriate licensing from Maine Gaming Commission.
Demonstrate Security enforcement ability.
Possess investigative skills and experience.
Ability to write legibly and coherently as required.
Ability to communicate effectively with others.

Responsibilities

Oversees the safety and security of all customers and team members and the company assets during their assigned shift.
Monitors the activities of all security personnel during their assigned shift to ensure compliance with department and property policies and procedure.
Promotes a working environment in which subordinate personnel can perform assigned duties within established guidelines, procedures and laws.
Promotes and monitors the confidential treatment of all relevant information.
Provides clear, concise incident reports, daily logs and documentation for shift activities and incidents.
Investigates and follows up on all shift reports and activities.
Promotes effective communication to staff and management regarding property activities.
Performs duties of a subordinate as required.
Responds to, evaluates, provides first aid, and notifies emergency medical services for guests and team members in a medical crisis.
Acts as a liaison between law enforcement and casino management.
Proactively conducts emergency drills within the security department.
Provides support and guidance to all casino departments and personnel as needed.
Ensures a complete understanding of gaming laws, state regulations, departmental policies and procedures, and internal controls.
Mediates and solves problems for employees and guests and establishes and maintains effective lines of communication.
Identifies operational and organizational opportunities and works with upper management to recommend, develop, and implement solutions.
Attends all company-required mandatory training classes when scheduled.
Responsible for key control and inventory for all sensitive keys.
Ensures a complete understanding and operation of the keywatcher, including controlling access and entering/removing team members.
Ensures a complete understanding of the SAFLOK program and that all programmed locks are operational.
Responsible for replacing damaged keys and ensuring accuracy of inventory and logs in the spare key box.
Responsible for verifying shipments and inventory of cards, dice, and chips.
Responsible for verifying proper key, card, and dice destruction.
Ensures all visitors, vendors, and contractors are logged and accounted for while on the Oxford Casino Property.
Responsible for shuttle operations in the absence of the Transportation Manager.