SECURITY ASSISTANT SHIFT MANAGER

Hollywood Casino at Columbus•Columbus, OH

2d•Onsite

About The Position

Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives. Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. Enforces internal control policies and procedures, underage gambling and drinking laws. Maintains safety and inspection reports for the property. Conducts regular security post inspections. Prepares security incident reports and maintains security logs. Reports guest and team member concerns and complaints to manager. Ensures security team members adhere to uniform dress and grooming standards consistent with department and company standards. Interacts and cooperates with regulatory, fire/rescue and law enforcement agencies. Responsible for supporting compliance to departmental budgets. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. Maintains strict confidentiality in all departmental and company matters.

Requirements

High School Diploma or GED required
One to two years of Casino Security; or equivalent combination of education and experience.
Must be proficient in Microsoft applications.
Must have excellent organizational and communication skills.
Ability to write reports and business correspondence.
Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

Nice To Haves

Associate's or Bachelor's degree preferred

Responsibilities

Provides guidance and daily supervision to staff in the department.
Supports and administers operational goals and monitors achievements of performance and profit objectives.
Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
Enforces internal control policies and procedures.
Enforces underage gambling and drinking laws.
Maintains safety and inspection reports for the property.
Conducts regular security post inspections.
Prepares security incident reports and maintains security logs.
Reports guest and team member concerns and complaints to manager.
Ensures security team members adhere to uniform dress and grooming standards consistent with department and company standards.
Interacts and cooperates with regulatory, fire/rescue and law enforcement agencies.
Supports compliance to departmental budgets.
Demonstrates superior customer service in accordance with department and company standards and programs.
Ensures customer service standards are followed by all team members and addresses issues as they arise.
Ensures security officers adhere to uniform dress and grooming standards consistent with department and company standards.
Ensures the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Maintains strict confidentiality in all departmental and company matters.
Manages work procedures and expedites workflow.
Provides coaching and counseling to team members.