Shift Manager, Ramp Services

Envoy Air•Chicago, IL

About The Position

The Shift Manager, Ramp Services directs and coordinates department activities to maintain a safe and effective operation. The role communicates and coordinates with managers, peers, team members, and other departments; administers company policies and procedures; and ensures the team has the tools, resources, and training needed to meet operational goals. The manager also addresses operational problems during the shift, including working in the operation during peak or irregular periods. The position oversees ramp service performance, compliance, staffing-related activities, and cost control. It reviews operational information, assigns work, sets deadlines, evaluates procedures, investigates discrepancies, and uses team feedback and quality measurements to improve performance. The manager coaches and counsels employees and coordinates ramp activities with other departments to support efficient operations. The role may involve rotating shifts, nights, weekends, and non-standard schedules when operational needs change or arise unexpectedly. Envoy Air describes itself as a stable, secure, and fast-growing airline and offers employee flight privileges, training and development programs, and comprehensive health and life benefits subject to location.

Requirements

Must be at least 18 years old.
College degree or equivalent amount of work experience.
Possess a valid, unexpired, and unsuspended REAL ID-compliant state driver's license, or otherwise maintain the authority and identification necessary for business travel; some license restrictions may disqualify candidates.
Previous experience in a team lead, supervisory, or managerial capacity.
Previous work experience in an airport operations environment.
Strong interpersonal, communication, and PC skills.
Demonstrated verbal and written communication ability.
Proven leadership and analytical skills.
Strong organizational and decision-making skills; ability to prioritize work and projects to meet deadlines and objectives.
Ability to work in a team environment, with minimal supervision, and to report to work regularly and on time.
Self-motivated, with the ability to think strategically and adapt to changing business needs.
Ability to manage multiple, often competing, priorities effectively and efficiently.
Willingness and ability to work rotating shifts, nights, weekends, and non-standard schedules when required by operational needs.
Possess the legal right to work in the United States.
Ability to read, write, fluently speak, and understand English.

Nice To Haves

Previous ramp operational experience.
Experience managing various workgroups, including management, non-management, and contract labor workgroups.

Responsibilities

Direct and coordinate department activities to run a safe and effective operation.
Communicate with managers, peers, team members, and other departments, and administer company policies and procedures.
Provide the team with tools, resources, and training to meet or exceed operational performance goals.
Review reports, records, and directives; confer with supervisors to gather information for planning department activities.
Assign or delegate work and functional responsibilities, and communicate policies to supervisors.
Give directions, resolve problems, and set deadlines to ensure work is completed on time.
Resolve operational problems during the shift, including working in the operation during peak or irregular periods.
Use cross-functional teams to generate and implement quality improvement ideas.
Meet profitability and cost-control goals by developing and monitoring budgets and spending, seeking cost reductions, and monitoring lost time.
Coordinate ramp service team activities with related activities in other departments to promote efficiency and economy.
Evaluate current procedures and practices and develop and implement improvements to accomplish ramp service objectives.
Ensure compliance with operational safety and government requirements during the shift.
Investigate discrepancies and compile statistical data for compliance purposes.
Coach and counsel personnel and guide the team on ramp service and performance issues.
Encourage teamwork and the generation and implementation of individual and team ideas.
Coordinate operational activities including scheduling, hiring, and training.
Evaluate team performance using corporate quality-control measures, including observations, feedback, data, and customer complaints and compliments.