Supv Ramp Services

Worldwide Flight Services, Inc.•Wichita, KS

7d•Onsite

About The Position

The Supervisor Ramp & Passenger Services manages, coordinates, and controls airport ramp and passenger-service activities. The role monitors work quantity and quality, directs personnel, advises on staffing, participates in hiring, training, coaching, discipline, counseling, and termination of subordinates, and ensures compliance with company rules, standards, contractual agreements, budget controls, and staffing requirements. The supervisor monitors employees to ensure customer satisfaction, safety, security, quality, and employee relations meet or exceed standards. Duties include maintaining compliance with the corporate security program, TSA legislation, company audits, and site-specific security plans, and ensuring staff have and display relevant company identification. The role may also communicate with Airport Board officials and customers, and its scope may vary according to the size and primary business of the operation. Ramp service functions may include loading, unloading, transporting, and handling cargo, mail, baggage, freight, and company materials; completing related forms and messages; cleaning and servicing aircraft cabins and lavatories; handling cabin furnishings and supplies; assisting with drums; de-icing and cleaning aircraft; pushing out or towing aircraft; performing guide-man functions; connecting or removing ground power and ground-start units; cleaning work areas and facilities; monitoring facility security; and servicing, cleaning, or performing routine repairs on equipment. The position also performs airport operations such as ticketing transactions, baggage check-in, issuing boarding passes, and dispatching flights. It may include baggage-service claims, passenger assistance, coordination with departments and service providers, and representing the company when assigned. The role requires regular and timely attendance and the ability to work weekends, holidays, and days off. Pay is $19.00 per hour.

Requirements

Associate's degree or equivalent from a two-year college or technical school; six months to one year of related experience and/or training; or an equivalent combination of education and experience.
Ability to read, write, speak, and understand English.
Must be able to work weekends (Friday, Saturday, and Sunday), holidays, and days off.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to perform basic arithmetic using whole numbers, common fractions, and decimals; compute rates and percentages; and interpret bar graphs.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret a variety of technical instructions in mathematical or diagram form and work with abstract and concrete variables.
Ability to lift up to 70 pounds.
Ability to work in a high-noise environment.

Nice To Haves

Ability to read, write, fluently speak, and understand English.
Cognitive skills to set priorities and use independent judgment.
Ability to handle stress and work with minimal supervision.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees.

Responsibilities

Manage, coordinate, and control ramp and passenger-service airport activities.
Monitor the quantity and quality of work and direct personnel within the assigned functional area.
Oversee and advise on staffing requirements and participate in hiring, training, coaching, counseling, discipline, and termination of subordinates.
Ensure compliance with company rules, standards, contractual agreements, budget controls, and manning requirements.
Monitor assigned employees to ensure customer satisfaction, safety, security, quality, and employee relations meet or exceed standards.
Maintain operational compliance with the corporate security program, TSA legislation, company audit requirements, and site-specific security plans; ensure staff receive and display relevant company identification.
Administer practices fairly and equitably, treating employees, customers, vendors, and other third parties with respect.
Perform airport operations including ticketing transactions, baggage check-in, issuing boarding passes, and dispatching flights safely and on time.
Handle baggage-service functions, including filing loss, damage, and pilferage claims, as applicable.
Provide professional customer service and resolve passenger problems.
Coordinate with departments and service providers, including catering, fueling, and maintenance companies, to meet operational needs.
Act as the company representative when assigned.
Report to work regularly and on time.
Carry out applicable ramp functions, including cargo and baggage handling and transport, aircraft cabin servicing, aircraft cleaning and de-icing, aircraft pushout or towing, and ground-power or ground-start unit connections or removal.
Perform or assist with facility cleaning, security monitoring, equipment cleaning and servicing, and routine automotive repairs as assigned.