Shift Manager, Ramp Services
About The Position
The Shift Manager, Ramp Services directs and coordinates department activities to run a safe and effective operation. The role communicates and coordinates with managers, peers, team members, and other departments, and administers company policies and procedures. The manager equips the team with the tools, resources, and training needed to meet or exceed operational performance goals. The position plans and oversees work, assigns responsibilities, sets deadlines, resolves operational problems, and may work in the operation during peak or irregular periods. It monitors operational performance, compliance, costs, profitability, and budgets; seeks cost reductions; and evaluates and improves ramp service procedures. The Shift Manager also coaches and counsels personnel, supports teamwork and quality improvement, and coordinates operational matters including scheduling, hiring, and training. The role may require rotating shifts, nights, weekends, and non-standard schedules in response to changing or unplanned operational needs.
Requirements
- Able to work in a team environment and prioritize work and projects to meet deadlines and objectives.
- Able to work with minimal supervision; reliable, punctual, and self-motivated.
- Strong organizational and decision-making skills.
- Ability to think strategically and adapt to changing business needs.
- Proven leadership and analytical skills.
- Minimum age of 18.
- College degree or equivalent amount of work experience.
- Valid, unexpired, and unsuspended REAL ID-compliant state driver's license, or other necessary authority and identification to travel for business needs; some license restrictions may prohibit consideration.
- Previous experience in a team lead, supervisory, or managerial capacity.
- Previous work experience in an airport operations environment.
- Strong interpersonal, communication, and PC skills.
- May be required to work rotating shifts, nights, and weekends.
- Willing and able to work non-standard schedules when necessary due to changing or unplanned operational needs.
- Demonstrated ability to communicate verbally and in writing.
- Ability to manage multiple, often competing, priorities effectively and efficiently.
- Legal right to work in the United States.
- Ability to read, write, fluently speak, and understand English.
Nice To Haves
- Previous ramp operational experience.
- Experience managing various workgroups, including management, non-management, and contract labor workgroups.
Responsibilities
- Direct and coordinate department activities and run a safe, effective operation.
- Communicate with managers, peers, team members, and other departments, and administer company policies and procedures.
- Provide the team with the tools, resources, and training needed to meet or exceed operational performance goals.
- Review and analyze reports, records, and directives; confer with supervisors to obtain information for planning department activities.
- Assign or delegate work and functional responsibilities, and disseminate policy to supervisors.
- Give directions, resolve problems, and set deadlines to ensure timely completion of work.
- Resolve operational problems during the shift, including working in the operation during peak or irregular periods.
- Use cross-functional teams to generate and implement quality improvement ideas.
- Meet profitability and cost-control goals; develop and monitor budgets and spending, seek cost reductions, and monitor lost time.
- Coordinate ramp service team activities with other departments to support efficiency and economy.
- Evaluate and improve procedures and practices for accomplishing ramp service objectives.
- Ensure compliance with operational safety and government requirements during the shift.
- Investigate discrepancies and compile statistical data for compliance purposes.
- Coach and counsel personnel and guide the team on ramp service and performance issues.
- Encourage employee teamwork to generate and implement individual and team ideas.
- Coordinate operational activities including scheduling, hiring, and training.
- Evaluate team performance using corporate quality-control measures, including observations, feedback, data, and customer complaints and compliments.
Benefits
- Employee flight privileges within the American Airlines global network.
- Training and development programs.
- Comprehensive health and life benefits, subject to location.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
