Shift Manager II
About The Position
The Shift Manager II assists management with monitoring day-to-day subordinate activities and associate productivity, assigning work and functional responsibilities, providing work directions, and ensuring adequate shift coverage. The role supports sales and customer service performance through leadership and example, maintains knowledge of and monitors compliance with corporate standards, and performs other duties as directed by the business or management. This is a non-exempt position that typically reports to the Store Manager or Director of Operations, depending on local requirements. The role is based at Nashville International Airport in food and beverage. Advertised compensation is $22.54 to $25.04. Benefits may vary by position and include health, dental, and vision insurance; paid time off; holiday pay; meal and transportation benefits; a 401(k) retirement plan with company match; company-paid life insurance; tuition reimbursement; an employee assistance program; training and career growth opportunities; and a referral program.
Requirements
- High school diploma or equivalent (GED).
- At least 6 months of supervisory or lead experience.
- Ability to speak, read, and comprehend instructions, short correspondence, and policy documents, and to converse comfortably with customers.
- Ability to bend, twist, and stand to perform normal job functions.
- Ability to lift and/or move up to 40 pounds.
- Frequently immerse hands in water and water diluted with chemical solutions.
Nice To Haves
- Food and beverage experience.
- Cash-handling experience.
- Customer service experience.
Responsibilities
- Monitor subordinate day-to-day activities and coordinate breaks for hourly associates; keep management informed about area activity and significant problems.
- Complete opening, daily, and closing procedures and checklists in accordance with company policies and procedures.
- Coordinate with management to provide on-the-job training for new associates.
- Operate the cash register and void transactions as needed, follow cash-handling policies and procedures, and maintain cash security.
- Transfer supplies and equipment between storage and work areas by hand or with a hand truck.
- Implement product rotation based on product-code dates in the warehouse and concepts, order product, and participate in physical inventory counts as required.
- Resolve customer complaints consistently with company policy and with customer satisfaction in mind.
- Practice food safety and sanitation and comply with HACCP standards.
- Monitor compliance with safety guidelines, build safety awareness, and report safety concerns to management.
- Assist management in monitoring associate productivity, assigning work, giving directions, and maintaining adequate shift coverage.
- Encourage high sales and customer service performance through leadership and example.
Benefits
- Health, dental, and vision insurance.
- Paid time off, including vacation, flex, or sick time.
- Holiday pay.
- Meal and transportation benefits.
- 401(k) retirement plan with company match.
- Company-paid life insurance.
- Tuition reimbursement.
- Employee assistance program.
- Training and career growth opportunities.
- Referral program with a bonus for referring a friend.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
