Shift Manager II

Avolta•Charlotte, NC

11d•$23 - $26•Onsite

About The Position

The Shift Manager II assists branch management with the tactical execution of complex quick-service, casual dining, or similar restaurant operations. The role helps ensure the restaurant is clean, ready for business, appropriately staffed, and operating to high standards, using prescribed policies and procedures to make management decisions. The position is non-exempt and typically reports to the General Manager, Director of Operations, or an intermediate F&B Multi Unit Manager II. It requires a varied, rotating schedule with on-site work across different operating days and hours, including opening, busy dayparts, and closing shifts.

Requirements

At least 4 years of food and beverage, cash handling, and customer service experience.
At least 2 years of supervisory or lead experience in a casual dining restaurant or production kitchen.
Ability to speak, read, and comprehend instructions, short correspondence, and policy documents, and to converse comfortably with customers.
Ability to work shifts across various operating days and hours, including opening, busy dayparts, and closing.
Knowledge of applicable federal, state, and local sanitary, safety, and health standards, and procedures and protocols for complying with HACCP standards.

Responsibilities

Complete opening, daily, and closing procedures and checklists in accordance with company policies and procedures.
Assist the GM/AGM in supervising day-to-day associate activities within a restaurant or point of sale.
Ensure compliance with company adult beverage policies and that staff understand and follow the applicable procedures.
Participate in interviews and provide input to the GM on hiring, termination, advancement, promotion, and other associate status changes.
Assign work tasks and activities, participate in preparing schedules, and ensure shifts are covered.
Ensure associates take mandated rest breaks and meal periods.
Ensure display areas are clean, stocked, and visually appealing.
Ensure equipment is in good working order.
Operate the cash register and void transactions as needed while following cash-handling policies and maintaining cash security.
Monitor compliance with wellness and safety procedures, build awareness, and report safety concerns to the GM.
Understand and perform health and safety activities specified in the Manager’s Guide to Associate Health and Safety.
Place orders for individual units, receive goods, and process invoices.
Ensure the company has current contact information for restaurant associates.