Shift Manager II
About The Position
The Shift Manager II assists branch management with the tactical execution of complex quick-service, casual-dining, or similar restaurant operations. The role helps ensure the restaurant is clean, prepared for business, adequately staffed, and operated according to high standards, using prescribed policies and procedures to make management decisions. The position is non-exempt and typically reports to the General Manager, Director of Operations, or an intermediate F&B Multi Unit Manager II. It requires a varied, rotating on-site schedule across different operating days and hours, including opening, busy dayparts, and closing shifts.
Requirements
- At least 4 years of food and beverage, cash-handling, and customer-service experience.
- At least 2 years of supervisory or lead experience in a casual-dining restaurant or production kitchen.
- Ability to speak, read, and understand instructions, short correspondence, and policy documents, and to converse comfortably with customers.
- Ability to work shifts across different operating days and hours, including opening, busy dayparts, and closing, to monitor restaurant associates’ work activities.
- Knowledge of applicable federal, state, and local sanitary, safety, and health standards, and procedures and protocols for complying with HACCP standards.
Responsibilities
- Complete opening, daily, and closing procedures and checklists in accordance with company policies and procedures.
- Assist the GM/AGM with supervising associates’ day-to-day activities within assigned restaurants or points of sale.
- Ensure compliance with company adult beverage policies and that restaurant staff understand and follow applicable procedures.
- Participate in interviews, provide hiring input, and recommend associate termination, advancement, promotion, or other status changes to the GM.
- Assign work tasks and activities, help prepare schedules, and ensure all shifts are covered.
- Ensure associates take mandated rest breaks and meal periods.
- Keep display areas clean, stocked, and visually appealing.
- Ensure equipment is in good working order.
- Operate the cash register and void transactions as needed while following cash-handling policies and maintaining cash security.
- Monitor compliance with wellness and safety procedures, promote awareness, and report safety concerns to the GM.
- Understand and perform health and safety activities specified in the Manager’s Guide to Associate Health and Safety.
- Place orders for individual units, receive goods, and process invoices.
- Ensure current contact information is maintained for all restaurant associates.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off, including vacation, flex, or sick time
- Holiday pay
- Meal and transportation benefits
- 401(k) retirement plan with company match
- Company-paid life insurance
- Tuition reimbursement
- Employee assistance program
- Training and career growth opportunities
- Referral program with a bonus
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
