Shift Manager II

Avolta•Boston, MA

5d•$25 - $28•Onsite

About The Position

The Shift Manager II assists branch management with the tactical execution of complex quick-service, casual dining, or similar restaurant operations. The role ensures the restaurant is clean, ready for business, appropriately staffed, and operated according to high operational standards, using prescribed policies and procedures to make management decisions. The position is non-exempt and typically reports to the General Manager, Director of Operations, or an intermediate F&B Multi Unit Manager II. It follows a varied, rotating onsite schedule that includes opening, busy daypart, and closing shifts across different operating days and hours.

Requirements

At least 4 years of food and beverage, cash-handling, and customer-service experience.
At least 2 years of supervisory or lead experience in a casual dining restaurant or production kitchen.
Ability to speak, read, and comprehend instructions, short correspondence, and policy documents, and converse comfortably with customers.
Ability to work shifts across various operating days and hours, including opening, busy dayparts, and closing.
Knowledge of applicable federal, state, and local sanitary, safety, and health standards, and procedures and protocols for complying with HACCP standards.

Responsibilities

Complete opening, daily, and closing procedures and checklists in accordance with company policies and procedures.
Assist the GM or AGM in supervising associates’ day-to-day activities within assigned restaurants or points of sale.
Ensure compliance with adult beverage policies and that restaurant staff understand and follow applicable procedures.
Participate in interviews and provide the GM with input on hiring and recommendations regarding termination, advancement, promotion, or other associate status changes.
Assign work tasks and activities, participate in preparing schedules, and ensure shifts are covered.
Ensure associates take mandated rest breaks and meal periods.
Keep display areas clean, stocked, and visually appealing.
Ensure equipment is in good working order.
Operate the cash register and void transactions as needed, follow cash-handling procedures, and maintain cash security.
Monitor compliance with wellness and safety procedures, build awareness, and report safety concerns to the GM.
Perform health and safety activities specified in the Manager’s Guide to Associate Health and Safety.
Place orders for individual units, receive goods, and process invoices.
Ensure current contact information is maintained for restaurant associates.
Work varied and rotating onsite shifts, including opening, busy daypart, and closing shifts, to monitor associates’ work activities.