Shift Manager - EVS (2:00A-10:30A)

Bally's Chicago•Dover, DE

13d

About The Position

The Shift Manager - EVS supervises Environmental Services employees and helps maintain an exceptional work environment. The role coordinates with other departments to support productivity, morale, and guest service; monitors labor and department operations; and ensures public areas are clean and well maintained. The manager also oversees supplies, inspections, cleaning projects, maintenance requests, keys, staff performance and development, safety, compliance, and protection of company assets. Duties and responsibilities may change at any time with or without notice.

Requirements

Must be available to work weekends, holidays, and nights as scheduled.

Responsibilities

Maintain an exceptional work environment.
Ensure Dover Downs employees are informed about pertinent information, including property and departmental goals and objectives.
Establish and maintain working relationships with all departments to support cooperation, productivity, morale, and guest service.
Suggest operational improvements that increase guest satisfaction and revenues and reduce costs.
Apply disciplinary action fairly and document it as necessary.
Resolve guest and employee issues and disputes.
Mentor line staff and support their professional development and growth.
Prepare performance appraisals for direct-report employees.
Monitor labor resources to support effective guest service and profit potential.
Inspect public areas, including the casino, public restrooms, front drive, pool area, and elevators, to ensure they are clean and maintained.
Ensure storage closets are properly stocked with supplies.
Generate purchase orders as needed.
Conduct the required number of written inspections.
Ensure staff produce Maintenance Requests.
Ensure Daily Cleaning Projects are properly executed.
Issue and collect master keys.
Routinely evaluate employee performance and provide timely, effective positive and negative feedback.
Follow department and property policies and procedures.
Protect company assets, equipment, and inventories.
Supervise Environmental Services employees.
Interview, select, hire, and retain employees.
Conduct formal and informal training for subordinates.
Coach and counsel subordinates formally and informally.
Reward and recognize superior performers.
Ensure employees work safely and follow safety rules to minimize work-related injuries.
Ensure compliance with relevant laws, regulations, company policies, and procedures.
Maintain current knowledge of the industry and competition.
Ensure effective communication within the department and company.
Hold subordinates accountable for established performance expectations.
Motivate and develop staff and provide advice and guidance as appropriate.
Comply with and enforce the company's recycling program standards.
Perform other duties as assigned.