Shift Manager - EVS (2:00A-10:30A)

Casino and•Dover, DE

12d

About The Position

The Shift Manager - EVS supervises Environmental Services employees and helps maintain a clean, safe, and exceptional work environment. The role supports guest satisfaction and operational effectiveness by coordinating with other departments, managing staff performance and development, monitoring labor and supplies, and ensuring compliance with company policies, safety rules, applicable laws, and recycling standards. The position works the 2:00A–10:30A shift and must be available to work weekends, holidays, and nights as scheduled. Duties and responsibilities may change at any time, and other duties may be assigned.

Responsibilities

Produce and maintain an exceptional work environment.
Ensure Dover Downs employees are informed about pertinent information, including property and departmental goals and objectives.
Establish and maintain close working relationships with all departments to support cooperation, productivity, morale, and guest service.
Suggest operational improvements focused on increasing guest satisfaction and revenues and reducing costs.
Apply disciplinary action fairly and document it as needed.
Resolve guest and employee issues and disputes.
Mentor line staff and support their professional development and growth.
Prepare performance appraisals for direct-report employees.
Monitor labor resources to support effective guest service and profit potential.
Inspect public areas, including the casino, public restrooms, front drive, pool area, and elevators, to ensure they are clean and well maintained.
Ensure storage closets are properly stocked with supplies and generate purchase orders as needed.
Conduct the required number of written inspections.
Ensure staff submit Maintenance Requests and complete Daily Cleaning Projects properly.
Issue and collect master keys.
Routinely evaluate employee performance and provide timely, effective positive and negative feedback.
Follow department and property policies and procedures.
Protect company assets, equipment, and inventories.
Interview, select, hire, and retain employees.
Conduct formal and informal training, coaching, and counseling for subordinates.
Reward and recognize superior performers.
Ensure employees work safely and follow safety rules to minimize work-related injuries.
Ensure compliance with relevant laws and regulations and company policies and procedures.
Maintain up-to-date knowledge of the industry and competition.
Ensure effective communication within the department and company.
Hold subordinates accountable for established performance expectations.
Motivate and develop staff and provide advice and guidance as appropriate.
Comply with and enforce the company’s recycling program standards.
Perform other duties as assigned.