Site Shift Leader: Afternoon

SITEMETRIC•Frederick, MD

4d•$50,000 - $55,000•Onsite

About The Position

Sitemetric seeks a proactive, collaborative Shift Leader to oversee Access Control Officers (ACOs) during assigned shifts on large projects or campus environments. The role ensures consistent operational performance, compliance with site requirements, and support for workforce logistics. The Shift Leader is the first line of leadership for ACOs and, when the Site Logistics Leader is unavailable, serves as the primary contact for internal teams and external stakeholders. The position reports to the Site Logistics Leader or Area Logistics Leader, depending on project size. The Shift Leader cultivates relationships with customers and internal stakeholders and delivers high-quality service in changing construction environments. The role requires understanding customer and colleague needs and preferences, and applying drive, perseverance, and adaptability to help them succeed. This is a field-based, shift-based role in Maryland. Shift schedules may fluctuate in response to customer needs, site requirements, and project schedules. The listed schedule is Monday through Sunday, 12 PM to 8 PM, with flexibility to work various shifts, including nights and weekends as required.

Requirements

Strong communication, teamwork, and problem-solving skills.
Ability to manage conflict and resolve issues quickly in high-pressure environments.
Demonstrated reliability, professionalism, and customer service orientation.
Flexibility to work various shifts, including nights and weekends as required.

Nice To Haves

Prior experience as an Access Control Officer or in a similar leadership or supervisory role.

Responsibilities

Lead and supervise Access Control Officers assigned to a shift or project, ensuring they are properly deployed, trained, and supported.
Monitor compliance with company policies, customer expectations, and site-specific protocols.
Act as the primary onsite leader when the Site Logistics Leader is unavailable and handle shift-level escalations, including site access concerns, scheduling adjustments, and urgent workforce matters.
Coordinate with the Site Logistics Leader to relay shift updates, challenges, and performance concerns.
Verify attendance, time-in/time-out compliance, and overall performance of shift personnel.
Provide real-time coaching and support to ACOs to maintain professionalism and customer service standards.
Report performance concerns or disciplinary matters to the Site Logistics Leader for follow-up.
Serve as a point of contact for customer representatives during assigned shifts.
Communicate site conditions, workforce movements, and shift-level concerns clearly and professionally.
Support positive relationships between Sitemetric, general contractors, and subcontractors onsite.
Maintain accurate shift-operation records, including attendance logs, incident reports, and site access data.
Ensure equipment and technology function properly during the shift and escalate technical issues as needed.
Support scheduling adjustments and shift coverage planning in coordination with the Site Logistics Leader.

Benefits

Competitive pay based on experience and qualifications.
Bi-weekly payroll.
Health, dental, and vision insurance for full-time employees.
401(k) eligibility.
Employee referral bonus of $100 for each referred candidate who completes a minimum of 60 days of service, subject to the stated eligibility and tax conditions.
Accrued paid sick leave for all employees, including part-time employees.
Paid vacation accruing at 40 hours per year for full-time employees.
Opportunities for career growth and professional development.
Supportive team culture that values clarity, reliability, and high performance.
Access to tools, technology, and support to do the work.