Shift Leader

Bagel Brands•Cottage Grove, MN

17h•$13 - $21

About The Position

The Shift Leader provides overall leadership and direction for the coffeehouse during a shift, in partnership with the General Manager or Assistant General Manager. The role ensures the team understands brand standards, expectations, products, cleanliness, new directives, and guest connections. The Shift Leader serves as Manager on Duty, keeps the shift on track, supports an engaging team environment, and helps create a welcoming coffeehouse experience while meeting business needs. The position includes demonstrating Team Member responsibilities, coordinating deployment and tasks, managing product sales and waste, maintaining quality and safety standards, coaching and training team members, and completing administrative work such as bank deposits, inventory, and product orders. Shift Leaders are expected to maintain flexible availability as business and operational needs change. Physical demands include reaching, lifting up to 50 pounds, sitting and standing for 4 to 8 hours, bending, and moving intermittently during working hours; these demands may be met with or without reasonable accommodations.

Requirements

At least 6 months of experience in a leadership role, or be properly trained and approved to take on Shift Leader responsibilities.
At least 18 years of age.
Maintain flexible availability; different days, times, or shifts may be required as business and operational needs change.

Nice To Haves

High school diploma or GED equivalent.

Responsibilities

Demonstrate mastery of every Team Member responsibility with confidence, enthusiasm, and excellence.
Lead shifts with an unwavering commitment to Make Fun Happen, keeping the team engaged, energy up, and the shift on track.
Optimize product sales while managing waste and maintaining an inviting, well-executed coffeehouse environment.
Know the day's deployment and associated roles, and communicate clearly on the floor to keep the shift moving.
Anticipate team needs and competing shift priorities, and delegate objectives and tasks accordingly.
Take ownership of the current shift and ensure a smooth hand-off to the next shift.
Ensure the team follows standard operating procedures and Caribou standards for quality, cash handling, store safety, and security.
Coach and train the team in the moment on role responsibilities, product knowledge, promotions, and recipe preparation, including guest-request adjustments.
Complete administrative tasks in a timely and responsible manner, including bank deposits, inventory, and product orders.
Develop Team Members by providing coaching and feedback in the moment.
Bring Caribou's Core Values to life: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, and Serve With Love.
Make decisions as Manager on Duty and remain resilient and calm under pressure.
Lead with humility, curiosity, and heart; build an inclusive culture on every shift and take ownership of personal growth and impact on others.
Train new team members on role responsibilities, product knowledge, and promotional items.
Arrive on time for every scheduled shift, prepared to contribute to the team's success.