Shift Leader

Quality Brand Group•Dallas, TX

13d

About The Position

Shift Leaders manage the processes and people needed to deliver a great guest experience during their assigned shift. They oversee product preparation according to operational and quality standards and manage store-team service. They provide leadership, direction, and coaching to Crew Members; assign positions and expectations; motivate team members; and give timely feedback to correct deficiencies or recognize success. The position also involves maintaining a positive team environment, supporting operational excellence, and following restaurant, Brand, and franchisee standards. Shift Leaders help ensure guest satisfaction, food quality, cleanliness, food safety, and restaurant safety while supporting the control of labor, food, and cash costs. This role is with Quality Brand Group LLC, a Dunkin’ franchisee operating locations in Arizona, Colorado, Florida, Nevada, and Texas.

Requirements

Must be able to fluently speak and read English.
Must have math and writing skills.
Guest-focused, with the ability to anticipate and understand guest needs and exceed expectations.
Able to set compelling targets and deliver on commitments.
Able to make sound decisions based on analysis, experience, and judgment.
Able to build effective teams by placing people appropriately, enabling decisions, and celebrating team success.
Must be physically and mentally capable of learning to operate standard restaurant equipment; minimum age requirements may apply.
Must be able to lift 30 to 50 pounds and perform motions involving pushing, pulling, stretching, and continuous bilateral use of fingers and wrists.

Nice To Haves

Restaurant, retail, or supervisory experience is preferred.

Responsibilities

Prepare for scheduled shifts by arriving on time.
Treat team members and guests with respect and dignity and follow the store’s communication guidelines.
Communicate shift responsibilities, provide feedback, and recognize team-member achievements respectfully.
Assign and deploy team members to meet guest needs and service standards throughout the shift.
Support Crew Member training as directed by the General Manager or Assistant Manager.
Communicate goals and hold team members accountable for their shift performance.
Encourage urgency in serving guests and resolving problems.
Reinforce the use of systems, tools, and procedures, and take steps to correct deficiencies.
Monitor team performance to ensure quality, service, and cleanliness standards are met.
Ensure restaurant standards and marketing initiatives are properly executed during the shift.
Follow systems and processes to control labor costs, food costs, and cash.
Monitor compliance with cleanliness, food-safety, restaurant-safety, and security policies and procedures.
Report equipment issues, provide Crew Member performance feedback, and discuss restaurant opportunities with the General Manager.
Comply with restaurant, Brand, and franchisee policies; respond positively to coaching and feedback; and remain accountable for assigned responsibilities.
Learn and become capable of performing multiple tasks.
Prioritize guest satisfaction, respond to guest needs, and resolve problems promptly.
Prepare and serve quality food and beverages according to Brand and Quality Brand Group standards and systems.
Follow safety, food-safety, and sanitation guidelines, including applicable laws.
Maintain a clean and neat work environment, including stocking, removing trash and cardboard, and cleaning guest areas and restrooms as directed.
Follow uniform standards, including wearing a hat, name tag, clean pressed apron, white collared shirt, dark blue jeans without rips or holes, and nonslip shoes.