Shift Leader - 4345

Domino's Franchise•Annandale, VA

About The Position

The Shift Leader assists with the daily oversight, coordination, and execution of objectives related to sales, costs, employee retention, customer service and satisfaction, food quality, cleanliness, and sanitation. The role delivers excellent service and maintains product and image standards to support high customer satisfaction. It provides leadership support to the Manager on Duty and helps manage shift operations, including assigning daily work, supporting team members, and overseeing pre-close tasks while maintaining service and food quality standards. The position combines front-of-house and back-of-house work. Duties include customer service and order taking, cash and transaction handling, Point of Sale operation, food preparation, inventory support, cleaning, stocking, and food and labor cost practices. The Shift Leader also helps train and coordinate team members, resolve customer complaints, and maintain an organized, safe, and quality-focused work area.

Requirements

Ability to perform each essential function satisfactorily; reasonable accommodations may be made for individuals with disabilities.
Ability to pass applicable company background checks.
Excellent written and verbal communication skills for interacting with management and customers, taking orders, and processing orders.
Ability to multitask and function in a dynamic, fast-paced environment.
Ability to adjust to changing priorities.
Ability to enter orders using a computer keyboard or touch screen and take orders in person or by phone.
Ability to work independently and as part of a team.
Ability to add, subtract, multiply, and divide accurately and quickly, with a calculator if needed, and make correct monetary change.
Ability to lead the team on duty.

Responsibilities

Provide leadership support to the Manager on Duty and help manage shift operations.
Maintain high customer service standards during busy, fast-paced operations; greet customers, take orders, explain menu items and specials, and encourage repeat business.
Communicate positively with management and team members, and communicate daily job assignments for each shift.
Oversee pre-close functions while maintaining service and food quality standards.
Oversee front-of-house cash management, including counting down registers, tracking cash and coupons, and processing daily reports.
Follow back-of-house waste-tracking procedures and food and labor cost practices.
Suggest additional products to customers and operate Point of Sale systems for order taking.
Handle cash and credit transactions accurately and promptly.
Follow safe food preparation, assembly, and presentation procedures.
Assist management with inventory control and stock ordering; notify a supervisor of food shortages.
Resolve complaints promptly and professionally and build customer loyalty through friendly interactions and appreciation.
Cross-train and coordinate scheduling with team members to support seamless service.
Take initiative to complete additional tasks when scheduled duties are done.
Assemble and fold boxes; apply labels and promotional materials as needed.
Prepare pizzas and other menu items, measure ingredients, and fulfill written or verbal orders, including multiple orders simultaneously.
Clean, stock, and restock workstations and display cases; transfer supplies and tools between storage and work areas; pack, weigh, and label products as required.
Adhere to quality standards, principles, guidelines, and policies, and perform other duties as assigned.
Promote company policies and advocate for Team Washington; maintain appropriate attendance and actions.
Give and receive positive feedback or constructive criticism, communicate with coworkers, and serve as a resource for them.
Learn how the role interacts with other departments and work with management to solve problems and offer suggestions.
Maintain a clean, organized work area and appropriate confidentiality.