Shift Leader - Hibiscus Bar and Cafe - St. Thomas Airport

Concessions International • Charlotte Amalie, VI

3h

About The Position

The Shift Leader supports the operation of Hibiscus Bar and Cafe at St. Thomas Airport by delivering superior guest service, completing guest transactions, assisting with food preparation and cooking, and maintaining cleanliness. The role assists unit management with monitoring daily operations and leads employees when a unit or assistant manager is absent. It also includes opening and closing duties such as cash and inventory management, stocking, and maintaining the unit’s appearance.

The position requires following company policies, procedures, safety guidelines, food-handling practices, and hygiene standards. The Shift Leader supports associate training and helps maintain unit standards, sales, and customer service. The work involves regularly standing and walking, handling and carrying items weighing 0–50 pounds, and frequent reaching, grasping, pushing, and pulling. Tasks do not expose the employee to hazardous conditions.

Requirements

• High school diploma or GED.
• 1–2 years of previous customer service and supervisory experience, or an equivalent combination of education, training, and experience.
• Ability to obtain alcohol awareness and/or ServSafe Food Safety certification.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to communicate information effectively with customers and coworkers individually and in small groups.
• Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
• Ability to understand and carry out written, oral, or diagram-form instructions.
• Ability to meet the physical demands of the role, including continuous standing and walking; lifting and carrying 0–50 pounds; and frequent reaching, grasping, handling, pushing, and pulling.
• Close vision.

Responsibilities

• Provide prompt, friendly guest recognition and service in accordance with established standards.
• Communicate menu offerings, products, and promotions, and suggestively sell them to guests.
• Handle cash and related paperwork, present checks, and process guest payments.
• Cook and store food at required temperatures; label, date, and rotate products according to company standards.
• Assist management with monitoring daily operations and lead employees in the absence of a unit or assistant manager.
• Complete opening and closing duties, including cash management, inventory management, stocking, and maintaining unit appearance.
• Follow and ensure compliance with company policies, procedures, and safety guidelines.
• Support associate training to maintain unit standards, sales, and customer service.
• Clean and maintain all areas of the unit and complete opening or closing side work according to checklists.
• Follow safe food-handling and proper hygiene practices.
• Follow workplace safety standards for operating and maintaining equipment and immediately report equipment malfunctions to management.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED