Shift Leader (09108)

Domino's Franchise • North Ogden, UT

7d

About The Position

Supervise shifts and/or work areas in an independently owned Domino’s franchise restaurant to ensure high-quality products and customer service and support restaurant profitability. Manage operations by carrying out company policies, procedures, programs, and systems, while complying with applicable federal, state, and local laws and ethical business practices. The role includes supervising and training the restaurant team, handling customer orders and concerns, managing cash and inventory, preparing products, and maintaining equipment and the facility. The position may also involve delivering products and requires a valid driver’s license and access to an insured vehicle for delivery duties.

Requirements

• Valid Food Handler Permit.
• Valid driver's license with a safe driving record meeting company standards for delivery duties.
• Access to an insured vehicle that can be used for delivery.
• Ability to understand, give, and follow written instructions and communicate verbally with customers and coworkers, including by telephone.
• Ability to perform basic arithmetic accurately and quickly and make correct monetary change.
• Ability to enter orders using a computer keyboard or touch screen and operate the equipment required for the job.
• Ability to perform the physical duties described, including standing, walking, lifting and carrying items weighing up to 50 pounds, reaching, bending, occasional climbing, and frequent hand use.
• Ability to safely operate a motor vehicle.

Nice To Haves

• Previous experience is a plus but is not mandatory.
• Ability to work in a team-based environment, including coaching and receiving coaching.
• Ability to create and maintain a high-quality product and store image.

Responsibilities

• Supervise restaurant shifts and team members, maintain staffing levels based on projected sales, train and coach team members, and uphold uniform, appearance, quality, and customer-service standards.
• Promote teamwork and a positive work atmosphere, and communicate and reinforce quality standards using available tools.
• Interact safely with customers, receive and process telephone and in-person orders, and handle confidential customer information responsibly.
• Respond promptly and professionally to customer concerns, solicit and share customer feedback, and use feedback to improve operations and customer loyalty.
• Execute credit transactions, cash-management duties, and bank deposits as necessary.
• Assist with inventory management, including maintaining adequate inventory, receiving and stocking ingredients, taking inventory, and completing related paperwork.
• Prepare products and operate and clean equipment and the facility daily.
• Safely operate a motor vehicle to deliver products within the designated delivery area; deliver flyers and door hangers as required.
• Follow company policies, procedures, programs, and systems, and comply with applicable laws and ethical business practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed