Dunkin Team Leader
About The Position
The Shift Leader guides crew members and helps ensure a positive guest experience in a fast-paced, customer-focused Dunkin' restaurant. The role involves leading by example, coaching and supporting team members, coordinating shift activities, and maintaining operational, quality, service, cleanliness, food safety, and security standards. The Shift Leader also supports training, including ServSafe certification, and helps execute restaurant standards and marketing initiatives while managing labor and food costs. This restaurant is independently owned and operated by a Dunkin' franchisee, which is the employer and sets its own wage and benefit programs.
Requirements
- Strong communication skills, including effective math and writing skills.
- At least 18 years of age.
- Fluent in English.
- Ability to pass a background check and drug test.
- Flexibility to work various shifts as required.
Nice To Haves
- Experience in restaurant, retail, or supervisory roles is preferred.
- Ability to inspire teams and deliver exceptional guest experiences.
Responsibilities
- Inspire and coach crew members and contribute to their development and the store's success.
- Lead by example in delivering guest service and setting expectations for the team.
- Drive operational standards and efficiency throughout the shift.
- Coordinate team activities to support smooth operations and a positive work environment.
- Communicate shift responsibilities, provide feedback, and recognize crew members' achievements.
- Deploy team members effectively to meet guest needs and maintain service standards.
- Assist with training crew members in accordance with directions from the Restaurant Manager or Assistant Manager.
- Set clear goals and hold team members accountable during the shift.
- Promote a sense of urgency in meeting guest needs and resolving issues.
- Ensure quality, service, and cleanliness standards are consistently met.
- Oversee execution of restaurant standards and marketing initiatives to manage labor and food costs.
- Ensure compliance with policies regarding cleanliness, food safety, and restaurant security.
- Perform other duties as assigned.
Benefits
- Weekly pay.
- Paid time off.
- Career advancement opportunities and career development.
- 401(k) with a 6% company match.
- Comprehensive training programs, including ServSafe certification.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
