Dunkin Team Leader
About The Position
The Shift Leader guides crew members and helps ensure an excellent guest experience in a fast-paced, customer-focused restaurant. The role leads by example in guest service, supports team development, coordinates shift operations, and ensures that quality, service, cleanliness, food safety, and security standards are met. The Shift Leader also supports training, manages team deployment and accountability, and helps execute restaurant standards and marketing initiatives while managing labor and food costs. The restaurant is independently owned and operated by a Dunkin' franchisee, which is the employer and sets its own wages and benefits.
Requirements
- Strong communication skills and effective math and writing skills.
- Must be at least 18 years of age.
- Fluency in English.
- Ability to pass a background check and drug test.
- Flexibility to work various shifts as required.
Nice To Haves
- Experience in restaurant, retail, or supervisory roles is preferred.
Responsibilities
- Inspire and coach crew members, supporting their development and the store's success.
- Lead by example in delivering excellent guest service.
- Drive operational standards and efficiency.
- Coordinate team dynamics to support smooth operations and a positive work environment.
- Guide crew members during shifts by communicating responsibilities, providing feedback, and recognizing achievements.
- Deploy team members effectively to meet guest needs and maintain service standards.
- Assist with training crew members under the direction of the Restaurant Manager or Assistant Manager.
- Set clear goals and hold team members accountable during the shift.
- Foster a sense of urgency in meeting guest needs and resolving issues.
- Ensure quality, service, and cleanliness standards are consistently met.
- Oversee execution of restaurant standards and marketing initiatives to manage labor and food costs.
- Ensure compliance with cleanliness, food safety, and restaurant security policies.
- Perform other duties as assigned.
Benefits
- Weekly pay.
- Paid time off.
- Opportunities for career advancement and development.
- 401(k) with a 6% company match.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
