Shift Leader - 4657

Domino's Franchise•Largo, MD

About The Position

The Shift Leader assists with the daily oversight, coordination, and execution of objectives related to sales, costs, employee retention, customer service and satisfaction, food quality, cleanliness, and sanitation. The role supports the Manager on Duty and shift management, maintains service and food-quality standards during fast-paced operations, and helps lead the team on duty. The Shift Leader also serves customers, prepares menu items, handles cash and point-of-sale transactions, supports inventory and cost controls, and maintains a clean, organized work area.

Requirements

Ability to pass applicable company background checks.
Excellent written and verbal communication skills for interacting with management and customers and taking and processing orders.
Ability to multitask and function in a dynamic, fast-paced environment.
Ability to adjust to changing priorities.
Ability to enter orders using a computer keyboard or touch screen and take orders over the counter or by phone.
Ability to work independently and as part of a team.
Ability to add, subtract, multiply, and divide accurately and quickly, with a calculator if needed, and make correct monetary change.
Ability to lead the team on duty.

Responsibilities

Provide leadership support to the Manager on Duty and help support shift management.
Maintain high customer-service standards during high-volume, fast-paced operations.
Communicate clearly and positively with management and team members, including communicating daily shift assignments.
Greet customers in person or by phone, take orders promptly and professionally, explain menu items and specials, and encourage repeat business.
Oversee pre-close functions while maintaining service and food-quality standards.
Oversee front-of-house cash management, count down registers, track cash and coupons, and process daily reports.
Follow back-of-house waste-tracking procedures and food- and labor-cost best practices.
Identify opportunities to upsell additional products.
Use point-of-sale computer systems for automated order taking and process currency and credit transactions accurately.
Follow safe food-preparation, assembly, and presentation procedures.
Assist management with inventory control and stock ordering.
Resolve customer complaints promptly and professionally.
Cross-train and coordinate scheduling with team members to support seamless service.
Take initiative to complete additional tasks when scheduled duties are finished.
Assemble and fold boxes, and apply labels and promotional materials as needed.
Prepare pizzas and other menu items, measure ingredients, and follow order slips or verbal instructions, including preparing multiple orders simultaneously.
Clean, stock, and restock workstations and display cases; transfer supplies and tools between storage and work areas.
Pack, weigh, and label products as required.
Make the supervisor aware of food shortages.
Adhere to quality standards, principles, guidelines, and policies, and perform other assigned duties.
Promote company policies and advocate for Team Washington.
Maintain proper attendance, provide and receive feedback, communicate with co-workers, and serve as a resource for them.
Cross-train and learn how the role interacts with other departments.
Work with management to solve problems and provide suggestions as needed.
Maintain a clean, organized work area and appropriate confidentiality.