Shift Leader - 4379

Domino's Franchise•Lorton, VA

About The Position

The Shift Leader assists with the daily oversight, coordination, and execution of objectives related to sales, costs, employee retention, customer service and satisfaction, food quality, cleanliness, and sanitation. The role provides leadership support to the Manager on Duty and helps manage shift operations while maintaining service, product, and image standards that support high customer satisfaction. The position combines customer-facing service with front- and back-of-house operational duties. The Shift Leader takes and processes orders, handles payments, prepares menu items, supports cash management and inventory control, communicates job assignments, and helps coordinate and cross-train team members. The role also promotes company policies, maintains an organized work area, and contributes to resolving operational problems.

Requirements

Ability to pass applicable company background checks.
Excellent written and verbal communication skills for interactions with management and customers, including taking and processing orders.
Ability to multitask and function in a dynamic, fast-paced environment.
Ability to adjust to changing priorities.
Ability to enter orders using a computer keyboard or touch screen and take orders in person or over the phone.
Ability to work independently and as part of a team.
Ability to add, subtract, multiply, and divide accurately and quickly, with a calculator if needed, and make correct monetary change.
Ability to lead the team on duty.

Responsibilities

Provide leadership support to the Manager on Duty and help support shift management.
Maintain high customer-service standards in a fast-paced, high-volume operation; greet customers, take orders, explain menu items and specials, encourage repeat business, and resolve complaints professionally.
Communicate clearly and positively with management and team members, including communicating daily job assignments for each shift.
Oversee pre-close functions while maintaining service and food-quality standards.
Oversee front-of-house cash management, including counting down registers, tracking cash and coupons, and processing daily reports.
Follow back-of-house waste-tracking procedures and food and labor cost best practices.
Upsell additional products and master the point-of-sale system for automated order taking.
Handle currency and credit transactions quickly and accurately.
Follow safe food preparation, assembly, and presentation procedures.
Assist management with inventory control and stock ordering; notify a supervisor of food shortages.
Cross-train and coordinate scheduling with team members to support seamless service.
Take initiative to complete additional tasks when scheduled duties are finished.
Assemble and fold boxes; affix labels and promotional materials as needed.
Prepare pizzas and other menu items, measure ingredients, and follow order slips or verbal instructions to prepare orders to specification, including multiple orders simultaneously.
Clean, stock, and restock work stations and display cases; transfer supplies and tools between storage and work areas.
Pack, weigh, and label products as required.
Adhere to quality standards, principles, guidelines, and policies.
Promote company policies and advocate for Team Washington; maintain proper attendance and conduct.
Give and receive positive feedback or constructive criticism, maintain good communication, serve as a resource for co-workers, and learn how the role interacts with other departments.
Work with managers to solve problems and provide suggestions; maintain a clean, organized work area and appropriate confidentiality.
Perform other duties as assigned.