Shift Lead (EveryDay Weed)

Vireo Health•Lakewood, CO

4d•Onsite

About The Position

The Shift Lead is a non-supervisory role that supports the Store Director and Assistant Manager in the day-to-day operation of the dispensary. The role helps maintain compliance with policies, procedures, and operational guidelines while supporting an efficient store and a positive customer experience. The Shift Lead assists customers with product information, questions, concerns, returns, and exchanges; supports accurate cash handling and transaction processes; and contributes to inventory organization, product quality, and in-store promotions. Duties and their time allocations may vary according to business needs. The position is full-time at the Every Day Weed location in Lakewood, Colorado, and the schedule varies depending on business needs.

Requirements

High school diploma or equivalent.
Must be at least 21 years of age.
Strong communication and interpersonal skills.
Ability to work in a fast-paced environment.
Proficiency in cash handling and accurate basic math calculations.
Reliable, punctual, and possesses a strong work ethic.
Ability to lift 25 lbs. or more multiple times per day.
Ability to obtain and maintain an active Marijuana Enforcement Division (MED) badge in Colorado.

Nice To Haves

Previous experience in a retail or customer service role is preferred.
Knowledge of cannabis and its products is a plus.

Responsibilities

Provide customers with a friendly, welcoming experience and assist them as needed.
Offer product information and guidance, answer questions, and help customers find suitable products.
Address customer inquiries and concerns and work toward customer satisfaction.
Maintain a clean and organized store environment.
Collaborate with the team to suggest improvements based on customer feedback.
Assist with customer returns and exchanges.
Support staff training on proper cash handling and transaction procedures.
Work with colleagues on daily cash reconciliation and reporting.
Collaborate with the finance department to improve cash flow and financial efficiency.
Participate in routine cash register audits.
Help refine cash handling procedures and assist colleagues with advanced register functions.
Contribute to product quality and safety standards.
Help organize products for restocking and accessibility.
Collaborate with inventory management to maintain accurate inventory levels.
Assist with in-store promotions and sales strategies to manage inventory.
Monitor supply chain performance and identify process improvement opportunities.
Work with team members to report and analyze product trends and customer preferences.
Perform additional duties as needed to support store operations.