Shift Lead (EveryDay Weed)

Vireo Health • Aurora, CO

4d • Onsite

About The Position

The Shift Lead supports the Store Director and Assistant Manager in maintaining store operations, following policies and procedures, and providing a positive customer experience. This is a non-supervisory role that contributes to the day-to-day operation and success of the dispensary. Responsibilities focus on customer service, cash handling and transactions, and inventory management. Percentage allocations are estimates and may change according to business needs; additional duties may be assigned to support operations.

Requirements

• High school diploma or equivalent.
• Must be at least 21 years of age.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Proficiency in cash handling and accurate basic math calculations.
• Reliable, punctual, and possesses a strong work ethic.
• Ability to lift 25 lbs. or more multiple times per day.
• Ability to obtain and maintain an active Marijuana Enforcement Division (MED) badge in Colorado.

Nice To Haves

• Previous experience in a retail or customer service role.
• Knowledge of cannabis and its products.

Responsibilities

• Provide customers with a friendly, welcoming experience and assist them as needed.
• Offer product information and guidance, answer questions, and help customers find suitable products.
• Address customer inquiries and concerns and work to ensure customer satisfaction.
• Maintain a clean and organized store environment.
• Collaborate with the team to suggest improvements based on customer feedback.
• Assist with customer returns and exchanges.
• Support staff training on proper cash handling and transaction procedures.
• Work with colleagues on daily cash reconciliation and reporting.
• Collaborate with the finance department to improve cash flow and financial efficiency.
• Participate in routine cash register audits.
• Help refine and simplify cash handling procedures.
• Assist colleagues with advanced cash register functions.
• Help maintain product quality and safety standards.
• Support product organization for restocking and accessibility.
• Collaborate with inventory management to maintain accurate inventory levels.
• Assist with in-store promotions and sales strategies to manage inventory.
• Monitor supply chain performance and identify opportunities for process improvement.
• Work with team members to report and analyze product trends and customer preferences.
• Perform additional duties as needed to support store operations.

Benefits

• Medical, dental, and vision benefits.
• Short-term disability and long-term disability.
• Health Savings Account (HSA) and Flexible Spending Account (FSA).
• Dependent care benefits.
• Voluntary life insurance.
• Employee Assistance Program (EAP).
• 401(k) match.
• Paid time off.
• Employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED