Shift Lead - Schaumburg

DoorDash•Schaumburg, IL

5d•Onsite

About The Position

DashMart is a local-fulfillment center owned and operated by DoorDash. It provides household essentials and other items to customers, who order through the DoorDash app and have their orders fulfilled by team members in a brick-and-mortar store for delivery by Dashers. The Shift Lead works in a local fulfillment center, supporting Site Management in running shifts and delegating tasks. The role is responsible for shift-level order fulfillment in a warehouse environment and inventory maintenance. At some locations, the position also involves preparing food in a light-prep kitchen. The Shift Lead takes ownership of warehouse and kitchen processes, safety, cleanliness, quality, training, inventory, equipment, and other company assets; guides Operations Associates; helps ensure accurate orders and smooth Dasher pickups; supports daily operations; and contributes ideas to improve quality and customer experience. The role involves active work in a fast-paced, physical environment and may require lifting up to 50 pounds, depending on site needs. The position is based in Schaumburg. The listed base pay is $20.60 per hour. DoorDash describes benefits for regular employees that include health coverage, retirement matching, paid time off, wellness benefits, and other programs.

Requirements

High school diploma or GED equivalent.
At least 18 years of age.
Proven track record of success in food and beverage, warehouse, and/or retail environments.
Ability to be on your feet and move heavy products.
Ability to lift up to 50 pounds, depending on site needs, with or without accommodation.
Ability to operate a pallet jack and hand truck.
Ability and willingness to obtain and maintain a food handling certificate; DoorDash provides the training.
Organized and proficient in Google Docs and Google Sheets.
Flexible schedule and availability for a number of different shifts per week, depending on the hiring site's scheduling needs.
Self-motivated, positive, and a team player, with a strong attitude, high integrity, and enthusiasm for delighting customers.

Nice To Haves

A college diploma.

Responsibilities

Take ownership of assigned shifts, including warehouse and kitchen processes, safety, cleanliness, quality, and training.
Maintain accountability for inventory, equipment, and other company assets, ensuring they are properly handled, stored, and protected from loss or theft.
Ensure customer orders are fulfilled accurately and with high quality, communicate with customers when issues arise, and help make Dasher pickups go smoothly.
Guide Operations Associates during shifts, ensure the team works safely and productively, and serve as the point of escalation for daily operations.
Support operations in both the warehouse and kitchen, assist with day-to-day tasks, and lead by example.
Interact professionally and respectfully with team members and customers, helping maintain a positive and safe warehouse atmosphere and a high-quality customer experience.
Contribute ideas to improve operations, quality, and customer experience.

Benefits

Market-competitive pay.
Opportunity for pay increases twice a year based on performance.
Paid time off and sick leave.
Medical, dental, and vision benefits starting on Day 1.
401(k) plan with employer matching.
Gym membership reimbursement up to $75 per month.
Monthly DashPass subscription, including access to Lyft discounts for full-time employees.
Employee Assistance Program.
Career advancement opportunities.
Paid parental leave.
Wellness benefits and wellness expense reimbursement.
Commuter benefits match.
11 paid holidays.
Disability and basic life insurance.
Family-forming assistance.
Mental health program.