Shift Lead - Schaumburg

DoorDash USA•Schaumburg, IL

6d•Onsite

About The Position

DashMart is a local-fulfillment center owned and operated by DoorDash. Team members fulfill customer orders in a brick-and-mortar store for Dashers to deliver. As a Shift Lead, you work within a local fulfillment center to support Site Management, run effective shifts, and delegate tasks. You are responsible for order fulfillment and inventory in a warehouse environment; at some locations, the role also involves preparing food in a light-prep kitchen. The role involves taking ownership of assigned shifts and warehouse and kitchen processes, including safety, cleanliness, quality, and training. You guide Operations Associates, help the team work safely and productively, and act as a point of escalation for daily operations. You also help ensure accurate, high-quality orders and smooth Dasher pickups, communicate with customers when issues arise, and contribute ideas to improve operations and customer experience. This is an active, physical role. You may need to stand for extended periods, move heavy products, and lift up to 50 pounds, depending on site needs. The schedule requires flexibility to work a number of different shifts each week, according to the hiring site's scheduling needs.

Requirements

Proven track record of success in food and beverage, warehouse, and/or retail environments.
Ability to be on your feet and move heavy products.
Physical ability, with or without accommodation, to lift up to 50 pounds, depending on site needs.
Ability to operate a pallet jack and hand truck.
Ability and willingness to obtain and maintain a food handling certificate; DoorDash provides the training.
High school diploma or GED equivalent.
At least 18 years of age.
Organized and proficient in Google Docs and Google Sheets.
Flexible schedule and availability for a number of different shifts each week, depending on the hiring site's needs.
Self-motivated, positive, and a team player, with high integrity and enthusiasm for delighting customers.

Nice To Haves

College diploma.

Responsibilities

Take ownership of assigned shifts, including warehouse and kitchen processes, safety, cleanliness, quality, and training.
Maintain accountability for inventory, equipment, and other company assets, ensuring they are handled, stored, and protected from loss or theft.
Ensure customer orders are fulfilled accurately and with high quality.
Communicate with customers when issues arise and help ensure Dasher pickups go smoothly.
Guide Operations Associates so the team works safely and productively.
Serve as the point of escalation for daily operations.
Support operations in both the warehouse and kitchen, assist with day-to-day tasks, and lead by example.
Interact professionally and respectfully with team members and customers and help maintain a positive, safe warehouse atmosphere.
Contribute ideas to improve quality and the customer experience.

Benefits

Market-competitive pay.
Opportunity for pay increases twice a year based on performance.
Paid time off and sick leave.
Medical, dental, and vision benefits starting Day 1.
401(k) plan with employer matching.
Gym membership reimbursement up to $75 per month.
Monthly DashPass subscription, including access to Lyft discounts for full-time employees.
Employee Assistance Program.
Career advancement opportunities.
16 weeks of paid parental leave.
Wellness benefits.
Commuter benefits match.
11 paid holidays.
Disability and basic life insurance.
Family-forming assistance.
Mental health program.