Schaumburg--Customer Service Manager

Binny's•Schaumburg, IL

About The Position

The Customer Service Manager reports to and assists the General Manager and Assistant Store Manager with daily operations, motivating and inspiring the team to achieve store goals. The role focuses on the customer experience through active supervision and strengthening the service culture. The Customer Service Manager provides leadership and control in the store and enforces company policies and procedures, including safety and security requirements. The manager leads, trains, and coaches associates; supports hiring and staffing; monitors performance; and works with store management to identify business and staff strengths and opportunities. The position also supports sales, scheduling, merchandising, promotions, inventory management, and other store operations. The role is full-time and requires availability for scheduled evenings, weekends, and holidays. The listed pay range is $19.00–$24.00.

Requirements

Must be at least 21 years of age.
1–2 years of retail management experience.
Demonstrated supervisory and training/coaching skills.
Ability to work evenings, weekends, and holidays as scheduled; consistent and regular attendance is required.
Strong interpersonal skills and ability to develop constructive, effective relationships with staff and customers and communicate confidently.
Ability to influence at all levels, work effectively within a team, and assertively drive successful management strategies.
Strong comprehension and excellent written and oral communication skills; ability to read small type.
Strong organizational and time-management skills, ability to multitask, and attention to detail.
Ability to operate business machines and electronic devices, including scanners, phones, and computer keyboards.
Ability to count cash and make change accurately.
Ability to pass applicable alcohol training and maintain a current certification card, if necessary.
Ability to repeatedly lift 40–50 pounds.
Ability to stand and/or walk for extended periods.
Ability to follow directions and complete assignments.
Ability to repeatedly walk up and down stairs.
Ability to work in cold areas.

Responsibilities

Create a welcoming customer environment and respond promptly to customer inquiries and needs.
Observe staff interactions with customers and provide guidance to improve the customer experience.
Demonstrate leadership through customer service, sales support, handling difficult or complicated sales, and organizational skills.
Conduct new employee orientations and train and coach Store Associates.
Use company tools to identify opportunities and develop action plans to improve performance.
Communicate regularly with the General Manager and Assistant Store Manager about business strengths, opportunities, and trends to increase sales.
Communicate regularly with the General Manager and Assistant Store Manager about staff strengths and opportunities.
Provide staff with direction, support, and ongoing performance feedback.
Assist with hiring and actively recruit to fill open positions according to business needs.
Ensure store and associate appearance meets company standards.
Assist with planning and adjusting schedules to maximize sales while meeting payroll expectations.
Plan, coordinate, and execute merchandising and sales promotions on time, ensuring pricing and signage are accurate.
Participate in continued education, including product knowledge and professional development.
Assist the management team with inventory management.
Perform all duties of a Store Associate while functioning as Customer Service Manager.
Perform other duties as directed by managers and supervisors.