Schaumburg--Customer Service Manager

Binny's Beverage Depot•Hoffman Estates, IL

6d•$19 - $24

About The Position

The Customer Service Manager reports to and assists the General Manager and Assistant Store Manager with daily operations, motivating and inspiring the team to achieve store goals. The role focuses on the customer experience through active supervision and strengthening the service culture. The Customer Service Manager provides a strong leadership presence in the store and enforces company policies and procedures, including safety and security requirements. The position leads and coaches store associates, supports hiring and scheduling, helps manage inventory, and coordinates merchandising and sales promotions. The manager also performs store associate duties and other duties as directed by managers.

Requirements

Must be 21 years of age.
1–2 years of retail management experience.
Demonstrated supervisory and training/coaching skills.
Full-time availability and ability to work evenings, weekends, and holidays as scheduled; consistent and regular attendance is required.
Strong interpersonal skills and ability to develop constructive, effective relationships with staff and customers, communicating confidently.
Ability to influence at all levels, work effectively within a team, and assertively drive successful management strategies.
Strong comprehension, excellent written and oral communication skills, and ability to read small type.
Strong organizational and time-management skills, ability to multitask, and attention to detail.
Ability to operate business machines and electronic devices, including scanners, phones, and computer keyboards.
Ability to count cash and make change accurately.
If necessary, ability to pass applicable alcohol training and maintain a current certification card.
Ability to repeatedly lift 40–50 pounds.
Ability to stand and/or walk for extended periods.
Ability to follow directions and complete assignments.
Ability to repeatedly walk up and down stairs.
Ability to work in cold areas.

Responsibilities

Create a welcoming customer environment and respond promptly to customer inquiries and needs.
Observe staff customer engagement and interactions, and provide guidance to improve the customer experience.
Demonstrate leadership through excellent customer service, sales support, handling difficult or complicated sales, and organizational skills.
Conduct new employee orientations and train and coach Store Associates.
Use company tools to identify opportunities and develop action plans to improve performance.
Communicate regularly with the General Manager and Assistant Manager about business strengths, opportunities, trends, and staff performance.
Provide direction, support, and ongoing feedback to staff members.
Assist with hiring and actively recruit to fill open positions as needed by the business.
Ensure company standards for store and associate appearance are met.
Assist with planning and adjusting schedules to maximize sales while meeting payroll expectations.
Plan, coordinate, and execute merchandising and sales promotions promptly, ensuring pricing and signage are accurate.
Participate in continued education, including product knowledge and professional development.
Assist the management team with inventory management.
Perform Store Associate duties while functioning as Customer Service Manager.
Perform other duties as directed by managers or supervisors.
Enforce company policies and procedures, including safety and security.