Lead
About The Position
The Shift Lead supports daily restaurant operations by supervising team members, ensuring operational standards are met, and delivering an exceptional guest experience. This role serves as a leader on duty and works closely with management to maintain performance, quality, and service standards. The position is with Sizzling Platter LLC at Wingstop in Modesto, California, and is listed as full-time or part-time. The Shift Lead leads and supports Crew Members during shifts, coaches team members, handles guest concerns, and helps ensure food quality and safety standards. The role also includes assisting with opening and closing, cash handling, shift reporting, task delegation, training, maintaining a safe and organized workplace, and performing Crew Member duties as needed. This position involves working in a restaurant environment with exposure to heat, noise, and kitchen equipment. Physical requirements include standing and walking for extended periods; lifting and carrying up to 50 pounds; frequent bending, reaching, stooping, and kneeling; and repetitive hand and wrist movements. Appropriate safety procedures and protective equipment are expected. Reasonable accommodations may be made for individuals with disabilities.
Requirements
- Strong communication, leadership, and problem-solving skills.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Dependable, accountable, and team-oriented.
- Flexible availability, including evenings, weekends, and holidays.
Nice To Haves
- Previous restaurant experience.
- Previous leadership experience.
Responsibilities
- Lead and support Crew Members during shifts to ensure smooth operations.
- Provide coaching, direction, and real-time feedback to team members.
- Deliver excellent guest service and resolve guest concerns professionally.
- Ensure food quality, accuracy, and presentation meet Wingstop standards.
- Monitor and enforce food safety, sanitation, and cleanliness requirements.
- Assist with opening and closing procedures, including cash handling and shift reporting.
- Delegate tasks effectively to maintain efficiency during peak business periods.
- Support training and onboarding of new team members.
- Maintain a safe and organized work environment.
- Perform Crew Member responsibilities as needed.
Benefits
- Medical, dental, and vision insurance, subject to plan terms and eligibility requirements.
- 401(k) retirement plan.
- Paid time off where applicable under state or local law.
- Professional Development Program.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
