Lead
About The Position
The Shift Lead supports daily restaurant operations by guiding team members, ensuring consistent execution of company standards, and delivering an outstanding guest experience. The role acts as the leader on duty and works closely with management to maintain quality, service, and operational efficiency. The Shift Lead may also step into Crew Member duties, including food preparation and guest service, as needed. The position is based in a restaurant environment with exposure to food preparation equipment, noise, and fast-paced operations. Team members are expected to follow safety procedures and use appropriate protective equipment. The role requires standing and walking for extended periods; lifting and carrying up to 50 pounds; frequent bending, reaching, stooping, and kneeling; and repetitive hand and wrist movements. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Requirements
- Strong communication, leadership, and problem-solving skills.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Dependable, accountable, and team-oriented.
- Flexible availability, including evenings, weekends, and holidays.
Nice To Haves
- Previous restaurant or leadership experience preferred.
Responsibilities
- Lead and support Crew Members during shifts to ensure smooth and efficient operations.
- Provide coaching, direction, and real-time feedback to team members.
- Deliver excellent guest service and resolve guest concerns professionally.
- Ensure product quality, accuracy, and presentation meet company standards.
- Monitor and enforce food safety, sanitation, and cleanliness requirements.
- Assist with opening and closing procedures, including cash handling and shift reporting.
- Delegate tasks effectively to maintain productivity during peak business periods.
- Support training and onboarding of new team members.
- Maintain a clean, organized, and welcoming work environment.
- Step into Crew Member responsibilities as needed, including food preparation and guest service.
Benefits
- Medical, dental, and vision insurance.
- 401(k) retirement plan.
- Paid time off, where applicable under state or local law.
- Professional Development Program.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
