Shift Lead | Boston

Blank Street • Boston, MA

1d

About The Position

Blank Street is reimagining the cafe experience by making high-quality coffee and matcha accessible and efficient. The Shift Lead helps bring this mission to life by leading by example on the floor, ensuring smooth shift operations, and creating an environment where customers and team members feel valued. This is a hands-on leadership role for someone who thrives in fast-paced settings, enjoys connecting with people and motivating a team, and is passionate about great hospitality.

The role includes crafting coffee and matcha products, delivering customer hospitality, supporting the General Manager, training new employees, managing safe store openings and closings, resolving customer issues, and supporting store-level initiatives. The position is full-time, with 30–40 hours per week over 4–5 days, including availability for two peak days. Weekend and holiday availability is preferred.

Requirements

• At least 2 years of experience in a customer service leadership position, such as Shift Leader, Shift Supervisor, or Key Holder; hospitality, coffee, or beverage experience is preferred.
• At least 18 years of age.
• Able to lift more than 25 pounds and stand for long periods.
• Availability that meets the needs of the cafes.
• Able to work 30–40 hours per week across 4–5 days, including two peak days (Friday, Saturday, or Sunday).
• Authorized to work in the United States.
• Friendly, approachable, and able to work well with others.
• Strong knowledge of coffee and/or matcha.
• Solid multitasking skills and demonstrated interpersonal communication skills.
• Passionate about delivering excellent hospitality and building a regular customer base.
• Able to work at a fast pace in high-volume environments.
• Able to represent the brand and foster growth among team members.

Nice To Haves

• Experience in hospitality, coffee, or beverage.
• Weekend and holiday availability.

Responsibilities

• Craft coffee and matcha products.
• Provide exceptional hospitality to Blank Street customers.
• Support the General Manager and help train new employees, ensuring they follow menu recipes and store operational processes.
• Open and close the store safely and responsibly, following all checklists.
• Handle and resolve customer issues.
• Lead and support store-level initiatives to increase foot traffic, attract new customers, grow daily sales, and improve operational profitability.

Benefits

• $19.50–$21.00 per hour plus tips.
• $250 sign-on bonus applied after 90 days of work.
• Comprehensive Barista accreditation and training program.
• Tenure-based paid time off.
• Commuter benefits.
• Sick time.
• 1.5x pay on select holidays.
• Complimentary coffee and treats on shift.
• Free Blank Street swag.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed