LEAD AV TECHNICIAN - BOSTON, MA
About The Position
The Lead AV Technician is responsible for audiovisual needs in a corporate conference center and works with state-of-the-art audiovisual conferencing equipment, including webcast and telephone conferencing. This hands-on role combines technical work with staff supervision and management. The technician oversees conference room operations, supports client meetings and events, coordinates vendors and technology providers, and works within the broader IT department. The role also tracks equipment and service performance, develops reports and proposals, and identifies improvements to customer service.
Requirements
- At least four years of work experience in an audiovisual manager or supervisor role.
- Advanced knowledge of integrated audiovisual systems, including data projection, audio, video, Tanberg, ClearOne, Extron, AT&T Connect, and Cisco systems.
- Proactive mindset to anticipate and support business changes.
- Superior quantitative, oral, and written communication, problem-solving, and strategizing skills.
- High standards of personal integrity and ethical behavior.
- Exceptional customer service abilities.
- Competence in Microsoft applications, including Excel, Publisher, PowerPoint, Visio, FrontPage, Word, Internet, and Outlook.
- Ability to move conference room tables and chairs and lift 50 pounds as needed.
Nice To Haves
- Bachelor’s degree preferred.
- CTS Certification is a plus.
- Membership and participation in professional organizations.
Responsibilities
- Troubleshoot presentation needs and provide solutions under high-pressure circumstances, including during conferences.
- Make immediate decisions to provide clients with solutions and avoid downtime during meetings.
- Supervise, motivate, and train staff; establish communication processes such as daily meetings, team meetings, and communication logs.
- Manage personal time and work within the broader IT department’s areas of responsibility.
- Operate and support audiovisual conferencing equipment, including webcast and telephone conferencing systems.
- Oversee daily conference room operations.
- Upload and display PowerPoint presentations and slide shows.
- Coordinate with outside vendors to execute large-scale events.
- Communicate with other technology providers to integrate services.
- Schedule equipment and staff for upcoming conferences and events.
- Track equipment inventory and controls, and monitor SLA compliance, including response time and customer satisfaction.
- Ensure conference room inspections and regular preventive maintenance are performed.
- Create proposals for new audiovisual equipment, services, or staffing as needed.
- Develop, compile, and complete monthly and quarterly metrics, reports, business case analyses, and scorecards.
- Identify continuous improvement processes for customer service and follow up on service challenges, taking corrective action.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance and accidental death and dismemberment insurance
- Disability insurance
- Retirement plan
- Paid time off
- Paid parental leave
- Holiday time off (varies by site/state)
- Personal leave
- Associate shopping program
- Health and wellness programs
- Discount marketplace
- Identity theft protection
- Pet insurance
- Commuter benefits
- Employee assistance program
- Flexible spending accounts
- May be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
