Full-Time Shift Lead - Colorado Springs, CO
About The Position
As a Shift Lead at Dutch Bros Coffee, you uphold the company's vision, culture, and core values on every shift. You serve as a leader within the shop, communicate feedback to leadership, take on essential shop tasks, and help the crew focus on delivering a positive customer experience. You model the Broista role, support and train Broistas, help manage shift operations and inventory, and work with shop leaders to maintain shop setup, cleanliness, and quality standards. The position requires availability for at least 32 hours per week and a flexible schedule that may include early mornings, evenings, and weekends. Compensation is $16.66 plus tips.
Requirements
- No disciplinary action during the past 90 days. Disciplinary action is defined as a coaching conversation resulting in formal documentation with signatures.
- Successfully completed the most recent flowcheck with a score of at least 90% and on time.
- Obtain and maintain a Food Handler Permit or Certification as required by state or local regulations.
- Complete, pass, and maintain mandatory certificates, training, and knowledge tests under Dutch Bros standards and applicable company policies and federal, state, and local regulations.
- Be available to work a minimum of 32 hours per week and a flexible, changing schedule that may include early mornings, evenings, and weekends.
- Demonstrate the Broista Levels of Leadership expectations, including the anchors and level-up arrows.
- Demonstrate communication skills, availability for shifts and shop events, effort, skill, emotional intelligence, resilience, and an optimistic attitude.
Nice To Haves
- Six months of Broista experience at Dutch Bros.
Responsibilities
- Cultivate Dutch Bros atmosphere and standards on shift, ensure Broistas meet expectations, and help solve problems.
- Manage shifts and prepare Broistas for specials and promotions, including setting the right energy and attitude for customers.
- Model and meet all expectations of the Broista role and demonstrate expertise in drink and operational fundamentals.
- Train new Broistas operationally and culturally, including covering all aspects of the Manifesto.
- Help the Shop Manager and Shop Lead with inventory management, shop support, and other delegated duties.
- Set up the next shift by counting tills, preparing bank deposits, restocking and putting away inventory, and meeting cleanliness standards.
- Communicate with the manager and share wins and opportunities for improvement with shop leaders.
- Attend mandatory meetings, know available resources, and follow company policies and procedures in the Shift Lead Field Guide and Employee Handbook.
- Help ensure shop setup and cleanliness standards are met.
- Follow up with Quality Assurance inspections and accountability processes alongside the Shop Lead and Shop Manager.
- Communicate relevant information to leaders and expectations to the crew while on shift.
- Be available for Shift Lead shifts, shop meetings, and culture-building events.
Benefits
- Free Dutch Bros swag
- Free coffee under the Employee Drink Policy
- Paid volunteer hours
- Employee Assistance Program
- Access to a Financial Wellness Platform
- 401(k) eligibility after one year of employment
- Education Benefit Program after one year of employment
- Employer-paid medical, dental, and vision insurance for full-time Shift Leads
- Sick time, as applicable by state law
- Paid time off
- Six paid holidays per year
- Qualifying candidates may be eligible for relocation compensation, with amounts varying based on relocation distance and other variables.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
