Shift Lead (The Rink at Rockefeller)
About The Position
SPS is seeking reliable, proactive, guest-focused Shift Leads to support daily operations at The Rink at Rockefeller Center. This hands-on leadership role serves as an on-shift resource for team members and an extension of management, helping ensure each shift runs smoothly, safely, and efficiently. The Shift Lead provides warm hospitality, supports and coaches staff, helps coordinate shift operations, monitors guest experience and safety, and responds to routine guest and operational issues. The role requires working across Rink functions as needed, including hospitality, ticketing, access control, skate rentals, retail, photography, wayfinding, and crowd management. The schedule is less than 40 hours per week on rotating shifts. Business hours are Monday through Sunday, 7:00 a.m. to 1:00 a.m.; weekend, holiday, early-morning, and late-night availability is required. The position involves working indoors and outdoors in cold and variable weather, including on or near the ice.
Requirements
- Confident communication skills and the ability to provide clear direction and support to a team.
- Proactive, dependable, organized, and solutions-oriented approach.
- Strong judgment and ability to remain calm during high-volume periods.
- Comfort working in a fast-paced, highly guest-facing environment.
- Willingness and ability to work across all areas of Rink operations.
- Weekend, holiday, early-morning, and late-night availability.
- Ability to stand and walk for extended periods throughout a shift.
- Ability to bend, kneel, reach, push, pull, and carry as needed.
- Ability to regularly lift up to 15 lbs.
- Comfort working indoors and outdoors in cold temperatures, rain, snow, and wind, and on or near the ice.
Nice To Haves
- Previous lead, supervisory, hospitality, guest services, attraction, events, retail, or venue experience.
- Ice rink or skating experience.
Responsibilities
- Lead by example and deliver warm, genuine hospitality.
- Assist with training and coaching team members across Rink operations.
- Support staff assignments, breaks, shift coverage, opening and closing, and daily operational readiness.
- Monitor guest flow, safety, cleanliness, capacity, and service standards.
- Provide direction and support to staff throughout the shift.
- Resolve routine guest and operational issues and escalate when appropriate.
- Communicate closely with the Manager on Duty and other team members.
- Work in hospitality, ticketing, access control, skate rentals, retail, photography, wayfinding, crowd management, and other Rink functions as needed.
- Anticipate needs and take initiative to keep operations running smoothly.
Benefits
- Career growth opportunities and opportunities to learn or use a variety of skills.
- Learning and development.
- Employee recognition programs.
- Paid time off; temporary employees receive a minimum of 1 hour for every 30 hours worked, subject to applicable terms.
- Employee and client referral bonuses for current employees.
- Medical, dental, and vision coverage.
- Health care flexible spending account (HCFSA), dependent care flexible spending account (DCFSA), and health savings account (HSA).
- Commuter transit and parking pre-tax plans.
- Supplemental life insurance, life insurance, accident insurance, critical illness insurance, hospital indemnity, and short-term disability.
- Legal program and identity theft protection.
- Pet discounts and pet insurance.
- Group home and auto insurance.
- Employee assistance program (EAP).
- Education discounts.
- 401(k) with matching.
- Entertainment discounts.
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
No Education Listed
