Shift Lead | Wellesley

Blank Street•Wellesley, MA

About The Position

At Blank Street, the Shift Lead helps bring the company’s mission to life by leading by example on the floor, ensuring smooth operations during a shift, and creating an environment where customers and team members feel valued. This is a hands-on leadership role for someone who thrives in a fast-paced setting, enjoys connecting with people and motivating a team, and is passionate about hospitality. The role includes making coffee and matcha products, providing excellent customer hospitality, supporting the General Manager, training new employees, and ensuring team members follow recipes and store operating processes. Shift Leads also open and close the store, address customer issues, and support store-level initiatives to grow foot traffic, customer numbers, sales, and operational profitability.

Requirements

At least 2 years of experience in a customer service leadership position, such as Shift Leader, Shift Supervisor, or Key Holder; hospitality, coffee, or beverage experience is preferred.
Must be at least 18 years old.
Able to lift 25 pounds or more and stand for long periods.
Availability that meets the needs of the cafes.
For the stated full-time schedule, work 30–40 hours per week across 4–5 days and be available for 2 peak days: Friday, Saturday, or Sunday.
Authorized to work in the United States.
Friendly, open, and approachable, with the ability to work well with others.
Strong knowledge of coffee and/or matcha.
Solid multitasking skills and demonstrated interpersonal communication skills.
Passionate about excellent hospitality and building a regular customer base.
Able to work at a fast pace in high-volume environments.
Able to represent the brand as an exemplary ambassador and foster growth among team members.

Nice To Haves

Hospitality, coffee, or beverage experience.
Weekend and holiday availability.

Responsibilities

Craft coffee and matcha products.
Provide exceptional hospitality to Blank Street customers.
Support the General Manager and help train new employees, including ensuring they follow menu recipes and store operating processes.
Open and close the store safely and responsibly, following all checklists.
Handle and resolve customer issues.
Lead and support store-level initiatives that increase foot traffic, attract new customers, grow daily sales, and improve operational profitability.
Lead by example on the floor and help create a positive environment for customers and team members.