Shift Lead | Wellesley

Blank Street•Wellesley, MA

About The Position

Blank Street is reimagining the cafe experience by making high-quality coffee and matcha accessible and efficient. The Shift Lead helps bring this mission to life by leading by example on the floor, ensuring smooth shift operations, and creating an environment where customers and team members feel valued. This is a hands-on leadership role for someone who thrives in fast-paced settings, enjoys connecting with and motivating people, and is passionate about hospitality. The role includes crafting coffee and matcha products, delivering excellent customer service, supporting the General Manager, training new employees, and ensuring store recipes and operational processes are followed. Shift Leads also open and close the store safely, resolve customer issues, and support store-level initiatives to increase foot traffic, attract new customers, grow daily sales, and improve operational profitability. The position is full-time, with a stated schedule of 30–40 hours per week across 4–5 days.

Requirements

At least 2 years of experience in a customer service leadership position, such as Shift Leader, Shift Supervisor, or Key Holder; hospitality, coffee, or beverage experience is preferred.
Must be at least 18 years old.
Able to lift 25 pounds or more and stand for long periods.
Availability that meets the needs of the cafes, including 30–40 hours per week over 4–5 days.
Must be able to work 2 peak days; peak days are Friday, Saturday, and Sunday.
Must be authorized to work in the United States.
Strong knowledge of coffee and/or matcha.
Strong multitasking and interpersonal communication skills.
Able to work at a fast pace in a high-volume environment.
Passionate about hospitality and building a regular customer base.
Friendly, approachable, and able to work well with others.
Able to serve as an exemplary brand ambassador and foster team members’ growth.

Nice To Haves

Experience in hospitality, coffee, or beverage.
Weekend and holiday availability.

Responsibilities

Craft coffee and matcha products.
Provide exceptional hospitality to Blank Street customers.
Support the General Manager and help train new employees.
Ensure new team members follow menu recipes and store operational processes.
Open and close the store safely and responsibly, following all checklists.
Handle and resolve customer issues.
Lead and support store-level initiatives to increase foot traffic, attract new customers, grow daily sales, and improve operational profitability.
Lead by example on the floor and help create a welcoming environment for customers and team members.