Shift Lead | Boston

Blank Street•Boston, MA

3d•$20 - $21

About The Position

Blank Street is reimagining the cafe experience by making high-quality coffee and matcha accessible and efficient. The Shift Lead plays a key role in bringing the company’s mission to life by leading by example on the floor, ensuring smooth shift operations, and creating an environment where customers and team members feel valued. This is a hands-on leadership role for someone who thrives in a fast-paced setting, enjoys connecting with people and motivating a team, and is passionate about hospitality. The role involves crafting coffee and matcha products, providing exceptional customer hospitality, supporting the General Manager, training new employees, maintaining store procedures, handling customer issues, and supporting store-level initiatives that grow traffic, customers, sales, and operational profitability. The position is full-time, 30–40 hours per week over 4–5 days, and requires availability for two peak days, defined as Friday, Saturday, or Sunday.

Requirements

At least 2 years of experience in a customer service leadership position, such as Shift Leader, Shift Supervisor, or Key Holder; hospitality, coffee, or beverage experience is preferred.
At least 18 years of age.
Able to lift 25 or more pounds and stand for long periods.
Availability that meets the needs of the cafes, including 30–40 hours per week over 4–5 days and the ability to work two peak days (Friday, Saturday, or Sunday).
Authorized to work in the United States.
Friendly, open, and approachable, with the ability to work well with others.
Strong knowledge of coffee and/or matcha.
Solid multitasking skills and demonstrated interpersonal communication skills.
Passionate about delivering excellent hospitality and creating a regular customer base.
Able to work at a fast pace in high-volume environments.
Able to serve as an exemplary ambassador of the brand.
Desire to foster growth among team members.

Nice To Haves

Weekend and holiday availability is preferred.
Experience in hospitality, coffee, or beverage.

Responsibilities

Craft coffee and matcha products.
Provide exceptional hospitality to Blank Street customers.
Support the General Manager and help train new employees, including ensuring they follow menu recipes and store operational processes.
Open and close the store safely and responsibly, following all checklists.
Handle and resolve customer issues.
Lead and support store-level initiatives to increase foot traffic, attract new customers, grow daily sales, and improve operational profitability.
Lead by example on the floor and help create an environment where customers and team members feel valued.