Shift Lead | Boston

Blank Street • Boston, MA

2d

About The Position

Blank Street is reimagining the cafe experience by making high-quality coffee and matcha accessible and efficient. The Shift Lead helps bring this mission to life by leading by example on the floor, ensuring smooth shift operations, and creating an environment where customers and team members feel valued. This is a hands-on leadership role suited to someone who thrives in a fast-paced setting, enjoys connecting with people and motivating a team, and is passionate about hospitality.

The role is based in Boston. Full-time hours are 30–40 hours per week over 4–5 days per week, including two peak days (Friday, Saturday, or Sunday). Weekend and holiday availability is preferred. The listed pay is $19.50–$21.00 per hour plus tips.

Requirements

• At least 2 years of experience in a customer service leadership position, such as Shift Leader, Shift Supervisor, or Key Holder; hospitality, coffee, or beverage experience is preferred.
• Must be at least 18 years of age.
• Able to lift more than 25 pounds and stand for long periods.
• Availability that meets the needs of the cafes, including two peak days per week (Friday, Saturday, or Sunday).
• Authorized to work in the United States.
• Knowledge of coffee and/or matcha.
• Strong multitasking skills and interpersonal communication skills.
• Able to work at a fast pace in a high-volume environment.
• Friendly, approachable, collaborative, and passionate about delivering excellent hospitality.
• Able to serve as an ambassador for the brand and motivated to foster growth among team members.

Nice To Haves

• Experience in hospitality, coffee, or beverage.
• Weekend and holiday availability.

Responsibilities

• Craft coffee and matcha products.
• Provide exceptional hospitality to Blank Street customers.
• Support the General Manager and help train new employees, including ensuring team members follow menu recipes and store operating processes.
• Open and close the store safely and responsibly, following all checklists.
• Handle and resolve customer issues.
• Lead and support store-level initiatives to increase foot traffic, attract new customers, grow daily sales, and improve operational profitability.
• Lead by example on the floor and help ensure smooth operations during the shift.
• Foster team member growth and help create a welcoming environment for customers and staff.

Benefits

• $250 sign-on bonus, applied after 90 days of work.
• Comprehensive Barista accreditation and training program.
• Tenure-based paid time off.
• Commuter benefits.
• Sick time.
• 1.5x pay on select holidays.
• Complimentary coffee and treats while on shift.
• Free Blank Street swag.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed