Sky Zone Brea - Shift Lead

Sky Zone Brea•Brea, CA

11d•$21 - $25•Onsite

About The Position

Sky Zone Brea is seeking an energetic and motivated Shift Lead to help lead court monitors and crew members in delivering a memorable guest experience. The role supports smooth park operations in a fast-paced, high-energy environment, with responsibility for team supervision, safety, guest service, opening and closing procedures, and maintaining the park's readiness. The Shift Lead also communicates operational needs and concerns to park management and helps foster a positive, team-oriented workplace.

Requirements

Strong communication and interpersonal skills with a team-first attitude.
Ability to stand, walk, and remain active throughout an entire shift.
Reliable and punctual.
Able to work flexible hours, including weekends and holidays.
Must be 18 years of age or older.
Passion for delivering outstanding guest experiences in a fun, active environment.

Nice To Haves

Previous leadership or supervisory experience in retail, hospitality, or entertainment.
CPR/First Aid certification, or willingness to obtain it upon hire.

Responsibilities

Supervise and support team members during shifts to ensure smooth and efficient park operations.
Enforce Sky Zone safety policies and procedures to maintain a safe environment for guests and team members.
Assist with opening and closing procedures, including POS system operations, transaction verification, and daily operational checklists.
Deliver exceptional guest service and resolve guest concerns in a timely and professional manner.
Monitor courts and attractions to ensure compliance with Sky Zone operating standards.
Train, coach, and motivate team members to meet performance, safety, and guest service expectations.
Coordinate team assignments, break coverage, and staffing needs throughout assigned shifts.
Maintain park cleanliness, organization, and operational readiness.
Communicate with park management regarding staffing, incidents, guest concerns, and operational needs.
Lead by example and promote a positive, team-oriented work environment.