Shift Lead | Wellesley

Blank Street•Wellesley, MA

13h

About The Position

As a Shift Lead at Blank Street, you will help deliver the company’s mission by leading on the floor, ensuring smooth store operations during your shift, and creating an environment where customers and Baristas feel valued. This is a hands-on leadership role working closely with the manager to set the store and team up for success. The role suits someone who enjoys a fast-paced environment, connecting with people, motivating a team, and delivering great hospitality. You will explain menu offerings and guide customers, prepare drinks to recipe and preparation standards, and coach Baristas on recipes and technique. You will open and close the store, prepare for shifts, maintain service speed, manage inventory and waste, and help deliver a warm customer experience. You will also uphold cleanliness, presentation, safety, and cleaning standards; complete daily checks; troubleshoot equipment; train new hires; and support the team, including acting as a point of contact when the General Manager is away.

Requirements

At least 1 year of experience in a customer service leadership position, such as Shift Leader, Shift Supervisor, or Key Holder; hospitality, coffee, or beverage experience is preferred.
Confidently guide and motivate a team, model high standards, and support others.
A strong interest in hospitality and creating exceptional customer and employee experiences.
Ability to work as part of a team, communicate clearly, and contribute to a positive team environment.
Ability to stay calm, focused, and manage time and priorities in a fast-paced environment, including busy rush periods.
Attention to detail and commitment to presentation, compliance, and cleanliness standards.
Curiosity, adaptability, and willingness to learn products and operating procedures.
Must be at least 18 years old.
Able to lift 25+ lbs and stand for long periods.
Must be authorized to work in the U.S.; employment authorization is verified through Form I-9 and E-Verify.
Availability to meet store needs: 30–40 hours per week, 4–5 days per week, including two peak days (Friday, Saturday, or Sunday).
Weekend and holiday availability required.

Nice To Haves

Experience in hospitality, coffee, or beverage.

Responsibilities

Explain menu items, including classic, signature, and limited-time drinks, and guide customers in choosing products.
Prepare drinks to recipe and preparation standards and model those standards for peers.
Coach Baristas on recipes, technique, and latte art.
Open and close the store independently, completing required checklists and procedures.
Run the store when the General Manager is absent.
Prepare shifts by batching ingredients, stocking supplies, and keeping the counter organized.
Follow the shift plan, anticipate bottlenecks, address issues and stockouts, and maintain speed of service.
Receive and organize stock, support the General Manager with ordering and counts, and take ownership of these tasks in the General Manager’s absence.
Reduce waste by batching products according to demand.
Greet customers, serve orders with a personal touch, and maintain warm service during busy periods.
Resolve customer issues with care and escalate them to the General Manager when needed.
Maintain cleanliness and presentation standards across the floor and back of house, correcting issues and giving peers feedback.
Complete safety and cleaning checklists each shift, troubleshoot equipment, and escalate unresolved issues.
Carry out the General Manager’s onboarding plan and train new hires at each station during shifts.
Support peers, contribute positive energy and teamwork, provide feedback, and serve as a point of contact when the General Manager is away.